Customer Success Partner - New & Transactional
Amsterdam
Customer Success – Customer Support /
Hybrid
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
We are looking for a Customer Success Partner to join our Team in Amsterdam.
To be successful, you need to be highly organized, time-efficient, and committed to providing the best support to our customers. In return, you’ll get acquainted with the wonders of engineering and on-demand manufacturing all while being surrounded by awesome co-workers eager to share their knowledge.
What you'll do
- Onboarding and guiding new customers through the onboarding process to ensure they effectively use the service.
- Own all aspect of order management
- Focus on primary language following the first in first out concept, then support the other languages.
- Proactively following up daily to resolve any reasons or issues that may create a delay in processing or manufacturing a customer’s order.
- Handle customer correspondence via all methods of communication, phone, email, CRM and chat.
- Support New & Transactional Sales by handling all customer interactions after the order is placed.
- Work with customers to resolve any customer service issues e.g. late orders, pricing/PO discrepancies
- Collaborate with other departments to resolve post sales issues in order to create a positive customer journey.
- Liaison between departments and regions to resolve post sales issues.
What it takes
- 6 months - 1 year of experience in a customer facing role
- Time Management: Efficiently manage multiple customer interactions and ensure prompt resolution of issues.
- Adhere to Procedure: Must also be able to stick to procedures.
- Cultural Sensitivity: Demonstrates respect and adaptability when working with global customers and teams, effectively navigating cultural differences to build strong relationships.
- A desire to ensure our customers have the best possible experience when manufacturing parts with us
- Attention to detail: The ability to focus on all areas of a task, no matter how small.
- Fluent in English written and spoken
- Ideally German or Italian, any other European languages desired
What's in it for you
- Part of our journey is clearly down to our amazing team, and we strongly believe in giving people a space to truly, authentically be themselves. We also believe that treating our employees well and sprinkling a great place to work with some nice perks can make work a little sweeter.
- Flexible and hybrid working arrangements! (we try to accommodate where it’s possible, so feel free to ask us more about this)
- Wellness and well-being with access to OpenUp psychologists
- Dog friendly office
- Daily Lunch and snacks are provided in the office; it's a moment for our teams to connect and recharge. Shared meals strengthen our bonds and fuel collaboration.
- We offer great opportunities for learning and development, including access to external educational events & trainings, access to our inhouse LEARN platform with diverse courses, training, and workshops, and various opportunities for you to develop your skills.
- Regular team events & socials
If this sounds interesting to you we look forward to hearing from you!
