Director of Account Management
Home-based
Client Management /
Full Time /
Remote
We opened our doors with a clear and simple vision: to provide the worldwide clinical research industry with professional services that demonstrate the highest level of experience, quality, and integrity. Since 1996, ProTrials has supported research that has led to ground-breaking treatments and solutions in the pharmaceutical, biotechnology, and medical device industries.
What fuels our focus? Most of us entered the clinical research field to help patients, caregivers, or maybe even our loved ones. We show up every day committed to do work that matters. When you join ProTrials, you will join a collaborative community helping to build a healthier world.
We also understand your need to balance a meaningful workload with life’s every-day moments. At ProTrials, we know that this makes our employees happier, healthier, and more successful.
The Director of Account Management is responsible for overseeing the account management team, ensuring high-quality service, and driving strategic initiatives that directly enhance client satisfaction and business growth. This role involves developing strong relationships with key clients, leading a team of account managers, and working cross-functionally to ensure exceptional performance.
ESSENTIAL DUTIES
- Direct and manage account management team to achieve performance targets by providing guidance, support, and professional development
- Organize and drive overall team assignments, timelines, and initiatives
- Influence and lead innovation and change management to increase team efficiency, quality, and project profit margins
- Analyze and report team performance metrics
- Ensure timely, successful, and high-quality delivery of clinical projects across the team
- Build and maintain strong, long-term relationships with key clients
- Oversee team to ensure that project budgets and change orders are managed effectively to meet contractual and scope-of-work obligations
- Identify potential risks, influence project teams, and develop mitigation plans while fostering client satisfaction
- Develop and foster a deep understanding of clients' business goals, strategies, and industry trends to provide tailored solutions and insights
- Ensure account management team achieves or exceeds New Business Achieved (NBA), project gross margin, and revenue goals by identifying upsell/cross-sell opportunities
- Identify opportunities for account growth and drive initiatives to expand services and product offerings
- Work closely with sales team to support new business development and client acquisition efforts
- Lead strategic development of department budgets, goals, KPIs
- Develop and maintain processes and best practices for account management activities
- Create accurate and value-add project budget reports that include utilization, forecasting, and resource data
- Collaborate with clinical operations and resource management to adequately staff projects, including forecasting needs, screening of staff, and coordinating interviews with clients
- Collaborate with internal teams (e.g., sales, marketing, finance, HR) to ensure a cohesive approach to account management
- Accountable for budget and progress reports to executive management team
OTHER QUALIFICATIONS
- Exceptional customer service skills are required
- Proven track record of managing and growing key accounts
- Strong leadership skills and team management skills
- Excellent communication, negotiation, and interpersonal skills
- Ability to analyze data and make strategic decisions
- Highly evolved budget management, risk management, and business intelligence skills
- Insightful, decisive, proactive, and solutions-oriented
- Familiarity with clinical research organizations, medical and pharmaceutical industry, and related terminology and practices
- Proven excellence in professional skills including organization, prioritization, presentation, discretion, and accuracy
- High proficiency in CRM and Microsoft Office Suite
- Ability to travel as needed
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree with at least ten (10) years’ experience in the clinical research industry
- Minimum of five (5) years of experience in account and project management, sales, or a related field, with at least three (3) years in a direct management role
- Previous experience in project management, budget and resource management, vendor contract management, or business development experience at a clinical research organization preferred
PERKS AND BENEFITS
- Competitive pay
- Career growth
- Full medical, dental, and vision benefit packages
- 401(k) with match
- Commuter benefits
- Legal benefits
- The best coworkers, if we do say so ourselves
$170,000 - $190,000 a year
Except as otherwise permitted or required by applicable law or regulatory requirements, ProTrials will retain the applicant’s personal information in accordance with its statutory obligations and internal policies and procedures.
Information collected during application completion may be retained for a reasonable period of time and in accordance with the company’s established retention policies. Applicants seeking more information may contact HR@ProTrials.com.
ProTrials Research, Inc. is an equal opportunity employer. ProTrials does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race, color, citizenship status, national origin, ancestry, gender (including gender identity and gender expression), pregnancy, and childbirth or related medical conditions (including genetic characteristics), genetic information, sexual orientation, age, religion, creed, physical or mental disability, medical condition, military or veteran status, marital status, political affiliation, or any other characteristic protected by state or federal law.
