Location: Bend, Oregon

Reports To: Operations Manager / Regional General Manager

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry, serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a full range of services—including monitoring, inspections, system maintenance, installations, and code compliance consultations. At PSI, we believe in taking care of our customers by taking care of our people.

We are looking for a Department Manager to lead our Fire & Life Safety Systems team based in Bend, Oregon. This role oversees departmental operations focused on Fire Sprinkler Systems, Suppression Systems, and Portable equipment. The ideal candidate will drive operational performance and business growth while maintaining high levels of team engagement and customer satisfaction. You’ll be responsible for leading a skilled field team, developing processes, and achieving financial and performance targets.

-In partnership with the Operations Manager, own revenue, margins, and operating expenses or expenditure in your assigned business unit to achieve monthly and annual business plan projections and forecasts.

-Train field technicians on codes, equipment, client service best practices, and procedures for efficient and effective production.

-Foster exchanges of ideas and provide cross-team learning opportunities; inspire and motivate employees to perform at their best through positive encouragement.

-Review employee time sheets for accuracy and submit timecards on a timely basis to meet payroll deadlines.

-Ensure that all employees understand OSHA and PSI’s safety policies.

-Ensure vehicles are serviced regularly and applicable logs are submitted monthly.

-Work with Manager to identify, interview, and hire new team members.

-Conduct constructive and timely annual performance reviews for direct reports.

-Handle discipline and termination of employees in accordance with company policy.

-Perform other duties and projects as assigned.

Team Leadership: Mentor and guide your department's field technicians and support staff through daily touchpoints, performance reviews, one-on-ones, and skill development initiatives.

Performance Management: Ensure team KPIs for revenue, margins, utilization, quality, and scheduling are consistently met or exceeded.

Field Engagement: Participate in site visits to coach technicians, validate quality, and ensure compliance with safety and service standards.

Culture & Collaboration: Promote a culture of positivity, teamwork, and accountability across both field and office staff, ensuring alignment with PSI values.

Operational Oversight: In collaboration with the Operations Manager, manage departmental revenue, expenditures, and operating margins to achieve business plan goals.

Process Improvement: Continuously identify opportunities to improve internal workflows, operational efficiency, and customer experience.

-High School diploma or equivalent; college degree in related field preferred

-5–7 years’ experience in fire life safety required

-1–2 years’ experience in a supervisory role leading a team of technicians preferred

-Valid state-issued driver’s license with acceptable driving record required

-Must have the ability to obtain all required licensing within 90 days of hire

-Regular exposure to mechanical environments and outdoor weather conditions

-Occasional exposure to heights, chemicals, risk of electrical shock, and vibration

-Ability to lift and carry up to 50 lbs. unassisted

The above statements are intended to describe the general nature and level of work for this job and not an exhaustive list of all responsibilities

Medical, Dental, and Vision Plans

Company-paid Life and Long-Term Disability Insurance

Health Savings Account (HSA) with generous company contribution

Flexible Spending Accounts for Medical and Dependent Care (FSA)

Employee Assistance Program (EAP)

Paid Time Off (PTO) + 10 paid holidays annually

Safe Harbor 401(k) Retirement Plan with company match

Training and Development Program

Annual Work Boot Allowance (Field Technicians)

Modern Vehicles and Company-Provided Hand Tools (Field Technicians)

Quarterly Employee Appreciation Events

Additional PTO for extended overnight travel (Field Technicians)

PTO Yearly Cash-Out (for hourly, non-exempt employees)

Employee Referral Incentives

Candidates selected for this position will complete a background and DMV record check (if applicable) and a pre-employment drug screen (if applicable) once a signed offer is received.

Performance Systems Integration and our affiliates are Equal Employment Opportunity employers. We are committed to making employment decisions based on business needs, job requirements, and individual qualifications—without regard to race, religion, color, national origin, gender, age, sexual orientation, disability, veteran status, or any other legally protected characteristic.

If you require assistance due to a disability, please contact HR@psintegrated.com and we will accommodate you as required by applicable law.

$85,000 - $110,000 a year