Location: San Jose, CA

Reports To: Operations Manager

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry, serving customers throughout Washington, Oregon, Northern California, Idaho, and Hawaii. We provide a full range of services—including monitoring, inspections, system maintenance, installations, and code compliance consultations. At PSI, we believe in taking care of our customers by taking care of our people.

We are looking for a Department Manager to lead our Fire & Life Safety Systems team based in San Jose, CA. This role oversees departmental operations focused on Fire Alarm, Sprinkler, and Extinguisher Inspections. The ideal candidate will drive operational performance and business growth while maintaining high levels of team engagement and customer satisfaction. You’ll be responsible for leading a skilled field team, developing processes, and achieving financial and performance targets.

-In partnership with the Operations Manager, own revenue, margins, and operating expenses or expenditure in your assigned business unit to achieve monthly and annual business plan projections and forecasts.

-Train field technicians on codes, equipment, client service best practices, and procedures for efficient and effective production.

-Foster exchanges of ideas and provide cross-team learning opportunities; inspire and motivate employees to perform at their best through positive encouragement.

-Review employee time sheets for accuracy and submit timecards on a timely basis to meet payroll deadlines.

-Ensure that all employees understand OSHA and PSI’s safety policies.

-Ensure vehicles are serviced regularly and applicable logs are submitted monthly.

-Work with Manager to identify, interview, and hire new team members.

-Conduct constructive and timely annual performance reviews for direct reports.

-Handle discipline and termination of employees in accordance with company policy.

-Perform other duties and projects as assigned.

Team Leadership: Mentor and guide your department's field technicians and support staff through daily touchpoints, performance reviews, one-on-ones, and skill development initiatives.

Performance Management: Ensure team KPIs for revenue, margins, utilization, quality, and scheduling are consistently met or exceeded.

Field Engagement: Participate in site visits to coach technicians, validate quality, and ensure compliance with safety and service standards.

Culture & Collaboration: Promote a culture of positivity, teamwork, and accountability across both field and office staff, ensuring alignment with PSI values.

Operational Oversight: In collaboration with the Operations Manager, manage departmental revenue, expenditures, and operating margins to achieve business plan goals.

Process Improvement: Continuously identify opportunities to improve internal workflows, operational efficiency, and customer experience.

-High School diploma or equivalent; college degree in related field preferred

-5–7 years’ experience in fire life safety required

-1–2 years’ experience in a supervisory role leading a team of technicians preferred

-Valid state-issued driver’s license with acceptable driving record required

-Must have the ability to obtain all required licensing within 90 days of hire

-Regular exposure to mechanical environments and outdoor weather conditions

-Occasional exposure to heights, chemicals, risk of electrical shock, and vibration

-Ability to lift and carry up to 50 lbs. unassisted

PSI is a leading provider in the Fire & Life Safety industry, serving customers across Washington, Oregon, Northern California, and Idaho. Our services include monitoring, testing and inspections, system maintenance, installations, and code compliance consultations. We prioritize customer satisfaction by investing in our employees' well-being and professional growth.

At PSI, we foster a culture of innovation, collaboration, and personal development. Joining our team means becoming part of a dynamic, forward-thinking community.

Competitive and equitable salary

Medical, Dental, and Vision insurance

Company-paid Life and Long-Term Disability Insurance

Health Savings Account (HSA) with generous company contribution

Flexible Spending Accounts (FSA) for medical and dependent care

Employee Assistance Program (EAP)

Paid Time Off (PTO) plan

10 paid holidays per year

Safe Harbor 401(k) Retirement Plan with company match

Training and Development programs

Additional perks for Field Technicians, including:

Annual Work Boot Allowance

Quarterly Employee Appreciation Events

Up-to-date vehicles and company-provided hand tools

Additional PTO for extended travel assignments

PTO Yearly Cash Out option for hourly, non-exempt employees

Employee Referral Bonus

Selected candidates will undergo a background check, DMV record check (if applicable), and pre-employment drug screening (if required) following a signed offer.

PSI and its affiliates are Equal Employment Opportunity employers. Employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy and related medical conditions), sexual orientation, gender identity or expression, age, family or parental status, genetic information, veteran status, disability status, or any other legally protected characteristic in the locations we operate.

If you require assistance submitting your application due to a disability or incompatible assistive technology, please contact HR@psintegrated.com, and we will provide reasonable accommodations as required by law.

$90,000 - $110,000 a year