Sales Operations Specialist (3 month contract)
Ontario / Halifax, NS / Edmonton, AB / Calgary, AB
Business Operations – Channel Operations /
Contract - Full Time /
Remote
About Q4
At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life.
Q4 is the leading capital markets access platform that is transforming how issuers, investors, and the sell-side efficiently connect, communicate, and engage with each other. We are a trusted partner to more than 2,650 public companies globally, including many of the most respected brands in the world, and we maintain an award-winning culture where our team members grow and thrive. We are on our way to becoming the largest and most trusted, Investor relations platform company in the world.
We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.
Come grow with us!
The gig
As a key part of the Q4 Sales Operations Team, as the Sales Operations Specialist, you will be responsible for running the Deal Desk at Q4 and be the first point of contact supporting the Sales and Customer Success teams with Salesforce, Pricing, Quoting, and other Sales Operations Processes. You will also be responsible for the data audit process and maintaining data hygiene within Salesforce.
**This is a 3 month contract**
Key Responsibilities
- Manage the Q4 Deal desk process:
- Ensure that Opportunities are priced appropriately, and that the sales process runs smoothly and efficiently
- Build out and maintain Deal Desk rules document
- Build out and maintain Rules of Engagement document
- Run the Closed Won Process to ensure that elements of an Opportunity are setup correctly before passing the sale on to Finance
- Support Channel Referral Process
- Handle Level 1 Salesforce inquiries (eg. How do I find a contract in SF?)
- Handle Level 1 SalesOps inquiries (eg. Pricing, Products, Standard Deal Structure, Quote FAQs)
- Data cleanup and support pipeline hygiene:
- Ensure accuracy, completeness and consistency of sales data into Salesforce.
- Collaborate with sales, customer success and business systems to enrich prospects and accounts data
- Sales process documentation and improvement:
- Provide recommendations to improve and automate sales processes
- Document sales processes, maintain documentation related to data hygiene and quality control procedures
Desired Skills, Education & experience
- 2+ years of sales operations experience within the SaaS industry.
- Strong analytical skills, attention to detail and ability to work with data.
- Highly organized and able to prioritize tasks/projects and define priorities that align with the team’s big picture goals.
- Able to thrive in a fast-paced environment with a focus on pace rather than perfection.
- Salesforce related experience particularly with Salesforce CPQ and / or documented training certifications preferred.
- Strong communication skills with the ability to deal with all levels of the business.
- Post-secondary degree or diploma in a business-related field.
Why Q4?
We are motivated by solving complex problems in unorthodox ways. Emphasis on your well-being means you experience your true potential. We offer a variety of benefits to ensure you can always work hard and have fun:
- Health, wellness & lifestyle benefits to balance your heart, mind, and body;
- Pension matching incentives to support your financial health;
- Unlimited paid time off so you can truly recharge and enjoy life;
- Choose your home, one of our trendy offices, or mix it up with our flexible working environment;
- Virtual team building and socials, keeping people connected is important to us; and
- A fantastic culture to top it all off!
Join #Q4orce
Q4’s diverse and inclusive workplace fosters a friendly, open-minded environment. Diversity makes us stronger from the increased pace of innovation to strengthening our culture. With great reasons to work here, take advantage by submitting your application to join our growing team.
Q4 values diversity and people of all backgrounds and abilities. Should you require any accommodations prior to or during the interview process, please contact hr@q4inc.com.
#LI-Remote #q4orce
