Service Delivery Lead

Chicago, Illinois / Remote
Qarik – Service Delivery /
Contract to Hire (Remote) /
Remote
About Qarik

Co-founded by Google Cloud Engineering leaders, Qarik is an IT Solutions company focusing on Google Cloud Platform. We’ve grown to 100 employees in less than three years and continue to attract brand-name (F1000) clients. We are an engineer-driven company where your talent is truly appreciated and maximized. Unlike the traditional model, where consultants can remain long beyond project completion, we enter our engagements with the end in mind. Core to our ethos is the ability to solve complex problems and teach clients to do the same.

Qarik is seeking a Service Delivery Lead to join our growing team.

The lifecycle of a Qarik project runs from planning to sales through execution and closure, with many stops in between. The most crucial part of your job will be assuming a vital player-coach role in our clients’ projects and product delivery. 

This is an opportunity to leverage our existing foundation and help build out our project and product management function as an external client servicing role. It is imperative to successfully execute large-scale cloud and IT modernization and transformation projects that deliver in partnership with our customers.

Partner with the Customer

    • Build relationships by building trust and becoming the customer’s advocate and coach.
    • Keep a regular cadence of discussions and progress updates.
    • Manage communication with stakeholders of multiple levels, knowing when to change tone. 
    • Learn the client’s business, environment, objectives, and challenges.  Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively.
    • Coach customer and partner teams in agile or execution improvements.  Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change.
    • Leverage your product management expertise and understanding to demonstrate good product owner and product management behavior and practice.  
    • Help guide client and Qarik teams in good prioritization, roadmap, and execution practices, keeping the end user (“customer”) first. 
    • As needed, supplement the Customer’s team with your skills.

Own Qarik Project Delivery

    • Prepare and use Qarik’s tools to prepare and manage your project; or bring your own ideas and suggestions to do so better.
    • Initiate project work with team members ensuring they are set for success internally and externally. 
    • Create and manage project plans, communicating plans to internal and external stakeholders in formats suitable to the audience. Identity and manage dependencies proactively.
    • Moderate, lead, meetings with strong communication and efficiency.  Take meeting minutes (with team collaboration), create decks, and ad hoc meeting structure/ assets.
    • Manage the day to day project ensuring the Qarik team is delivering against expectations or, where needed, creatively changing our approach. 
    • Manage scope, change requests as needed.
    • Identify and manage risks, issues, and asks. Escalate appropriately and early.
    • Utilize agile and traditional program management backgrounds to craft the right delivery and management process and tools to effectively guide teams from need to goal, communicating within.
    • Manage your project budget, aligned with your Sales partners.
    • Actively look for ways to grow the account you are on; suggesting ideas for next projects to your SSDL or account team.
    • Approach project delivery with a product mindset; this is core to our approach.  Utilize good product management practices to manage Qarik deliveries, leading by example to our clients.
    • Deliver SDL offerings as they evolve, which may include workshops, innovative delivery approaches, or coaching.
    • Know the difference between task management and owning product delivery and success.

Technical Skills and Knowledge:

    • 7-10 years of experience managing large-scale and complex projects with experience managing project teams of various sizes, locations, and skill sets/ levels.
    • Recommended experience in professional Service or client delivery; this is a hands-on, client-facing role.
    • Experience with team/employee career management is a plus.
    • Bachelor’s degree in Business, Computer Science, or a technology-related field.
    • Experience working with product companies, both strategically and in the weeds.
    • Experience in product and project management, understanding the roles of a product manager and owner and how that can be applied to the delivery of projects.
    • You enjoy working with minimal structure and enable change around you.
    • You think and work systematically and logically; technical skills and knowledge back up your strong communication skills.
    • You are a clear communicator, both verbally and in writing.  You can convey information through illustration, words, or diagrams/workflow.
    • You may have an engineering, software architecture, or delivery background.
    • Trained in project management and agile disciplines required either self-taught or formal. 
    • You are generally process-oriented, like to reduce chaos and enjoy organizing people, activities, and delivery.
    • You are a learner, proactive, and strive to do more.
    • You have experience with agile disciplines, software development methodologies, various agile delivery tools, and administration, and a background in engineering, software architecture, product management, or delivery.
    • Helpful certifications or training may include CSM and other project management certifications (PMI, PMP…).
Preferred Location: Poland (ideal) or Eastern Europe.
Consideration for East US: While East US could be considered, we highly recommend candidates located in Poland or Eastern Europe. This is because most of the teams you will interface with are based in Eastern Europe and India.

Why Qarik?

Qarik offers a competitive employee compensation and outstanding benefits package.
The job is fully remote with work hours and vacation flexibility for work/life balance.
You will work on a team where people respect each other, have a shared goal of customer success, and work together instead of competing against each other or counting the lines of code or number of PRs to meet personal annual OKRs. Most of your teammates think this is the best team they have ever worked on so far in their careers.
We are using the latest AI tech and pushing the boundaries possible, constantly learning new stuff and creating new cool things together.

Qarik is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, or protected veteran status. For further information, please contact our careers@qarik.com.