Head of Banking Operations (Juridical)
Paris
Operations & Customer Success – Ops Leadership Team /
Hybrid
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Join us as Head of Banking Operations (Juridical), in Paris, to lead and transform our Banking Operations Juridical team while minimizing operational losses and scaling efficiently across 4 new European markets. You will drive process optimization, break down silos, and leverage automation to support Qonto's rapid growth.
As Head of Banking Operations (Juridical), you will work closely with Amaury, our AML, Fraud & Banking Ops Director, and lead a team of 3 Team Leads, 1 expert, and 14 individual contributors across Paris and Barcelona, plus ~20 external partners. The operational excellence and risk management systems you'll implement will directly impact every customer interaction and transaction within our payment institution.
👩💻🧑💻 As Head of Banking Operations (Juridical) at Qonto, you will
• Scale operations across multiple countries with strong growth while maintaining service quality and reducing reliance on external providers
• Minimize operational and financial losses by implementing robust processes and controls to ensure sustainable growth and manage credit impact
• Optimize cost-to-serve through process redesign, automation initiatives and better outsourcing strategy driving efficiency without compromising risk management or customer satisfaction
• Unify fragmented procedures (e.g., account closure) by breaking down silos between Juridical and Account Management teams to create seamless customer experiences
• Lead and develop a distributed team of internal members and external partners, fostering leadership capabilities and maintaining strong engagement
🤔 What you can expect
• A pivotal moment: You’ll be joining Qonto during an exciting transformation as we expand our Banking Operations across Europe. With new markets launched and rapid growth ahead, your work will directly shape our European footprint.
• Cross-functional collaboration: You’ll partner closely with teams such as Legal, Risk, Customer Care, and Ops Engineering, aligning stakeholders and driving initiatives that cut across the organization.
• Innovation-driven methodologies: We embrace structured problem-solving, continuous improvement, and the smart use of technology to scale. You’ll leverage automation, process optimization, and AI-powered tools to reduce manual work and increase efficiency.
• Room to grow: This role offers the opportunity to scale operations in new markets while pioneering automation initiatives that will define the future of banking operations at Qonto.
🤝 About your future Manager
Your manager will be Amaury, our AML, Fraud & Banking Ops Director
• His path? Amaury brings 8+ years of fintech and banking expertise. He started in private equity at Bpifrance, moved to financial services consulting, then scaled operations at fintech startup elyps. Since joining Qonto in 2021, he's grown from Head of Banking Operations to Operations Director.
• What he can bring to the team? Amaury combines strategic thinking with hands-on operational excellence. His diverse background from traditional finance to cutting-edge fintech gives him unique insights into regulatory compliance and product innovation. He excels at building efficient processes while maintaining the highest standards of fraud prevention and compliance in fast-growing environments.
🏅 About You
• Strategic Operations Leadership: 5+ years in banking operations/management with a consulting, or fintech/banking background. Experience leading process optimization and managing distributed teams of 15+ people.
• Multi-Market Scaling: Proven experience scaling operations across multiple countries while maintaining quality and compliance standards in complex regulatory environments.
• Process Optimization & Risk Management: Expert at analyzing workflows, identifying inefficiencies, and implementing cost reduction initiatives while maintaining strict risk controls in regulated environments.
• Cross-Functional Stakeholder Management: Strong experience collaborating with Legal, Regulatory, Risk, and Customer Care teams. Ability to influence without direct authority and build consensus across competing priorities.
• Change Management & Automation: Experience implementing digital transformation projects, breaking down silos, and driving adoption of new technologies. AI/automation experience in operations is a plus.
• Languages: Fluent English required; French proficiency is an advantage.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
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