Fraud Analyst - French and Spanish Market
Barcelona
Operations & Customer Success – AML - Spain 🇪🇸 /
Full-time /
Hybrid
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
Join us as a Fraud Analyst to protect our customers by detecting and preventing various types of fraud. You will be part of our newly created specialized Fraud team, focusing on safeguarding Qonto's Spanish market customers from scams and fraudulent activities.
👩💻🧑💻 As a Fraud Analyst at Qonto, you will
• Monitor and analyze transactions to detect fraud patterns, focusing on scams, phishing attempts, and account takeover activities
• Conduct risk assessments for new products and features while ensuring robust onboarding fraud prevention
• Investigate potential fraud cases and implement preventive measures across financing and payment products
• Collaborate with Risk and Security teams to enhance fraud detection capabilities and align strategies
• Deliver high-quality, timely fraud analysis while maintaining customer satisfaction and operational efficiency
🤔 What you can expect
• A newly created specialized team focused solely on fraud prevention, allowing for deeper expertise development
• A dynamic environment where you'll handle various types of fraud cases, from private scams to social fraud
• Opportunity to contribute to the development of fraud detection processes and tools
• Regular training and knowledge sharing sessions to stay ahead of emerging fraud trends
• A culture that values autonomy, flexibility, continuous learning, innovation, and adaptability
🤝 About your future manager
Anamaria, our Lead AML/CFT for France & Spain, will be the one to help you succeed.
Her path: Anamaria is today a leader in fraud prevention. She has been in Qonto since 2019 and was able to grow from a Customer Success role to a Fraud Team Lead role. She combines hands-on expertise with excellent people skills, and her multilingual background (French, Spanish, English, Italian, and Romanian) helps her connect easily within our diverse and international team.
What can she bring to you?: She values open communication and encourages team members to share ideas for process improvements. She's always available to support her team members' growth based on their individual needs.
🏅 About You
• Experience: You have at least some experience (ideally 6-12 months) in fraud detection, AML, or a similar field involving alert processing and investigation
• Languages: You are bilingual in Spanish and French, as you'll be primarily handling the Spanish market
• Analytical mindset: You have strong analytical and creative thinking skills to detect patterns and solve complex fraud cases
• Communication skills: You can communicate effectively with customers and counterparties when gathering information about potential fraud cases
• Learning mindset: You're open to feedback and motivated to continuously improve your skills and knowledge
This is a full-time position based in Barcelona (office presence required some days per week, no full remote possible).
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Tailor-made remote work policy depending on the job you apply for and where you live;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
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