The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our **4.7/5 customer satisfaction**🌟and we always want to improve it!

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energises SMEs and freelancers.

You will join a team of 5 people, led by Matthieu. You will be fully dedicated to support customers in their daily life with Qonto. By doing so, you will participate actively in creating and improving processes to reach better customer satisfaction

Be a Qonto Ambassador! You will be a post-sale problem solver for our customers by providing sharp, quick technical support, answering all their questions, and solving their issues regarding their account via email, chat, and phone (only outgoing calls | not a call center).

Be the voice of our customers by putting yourself in clients' shoes to anticipate their expectations and understand their needs, to continuously improve our product and keep the "WOW" effect along with the relation. Your role is key to allow us to improve our product constantly!

Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and make feedback to Ops and Product teams, etc.

Take ownership along with our continuous improvement methodology. You will identify anomalies, optimise and set up new ways of problem-solving and keep your colleagues up to date on all of this.

• A clear career path to progress professionally;

• An interesting international environment with teammates from around the world;

• A supportive team that helps each other to be the best they can be;

• New ways of working and continuous improvement methods.

His background? Matthieu has strong experience in customer service after having evolved at Qonto from Customer Success Officer to Lead Customer Success and from his past experiences. He worked on several key projects to improve customer experience and deliver a best-in-class experience.

What can he bring to you? Very methodical and detail-oriented, he will help you become an expert in Customer Care with his vision of customer excellence. Dedicated to having the best team, he will help you improve and grow within Qonto.

Customer-centric: you show empathy and can put yourself in the customer's shoes. You can identify underlying needs to provide stellar support to our customers.

Team spirit oriented: You collaborate with your team members to succeed together, knowing you can count on each other.

Mastery: You can step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you don't hesitate to ask for feedback on your work.

Communication skills: You have excellent oral and written skills.

Languages: You are a French native and fluent in English.

Experience (Bonus): You already have one experience in customer support, within a fast-paced environment.