Reconciliation & Planning Manager (Banking Operations) - Based in Paris
Paris
Operations & Customer Success – Banking Operations - France 🇫🇷 /
Full-time /
Hybrid
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
⭐ Mission:
• Join us as a Reconciliation & Planning Manager to strengthen our Banking Operations reconciliation capabilities across all payment types and drive process improvements that reduce breaks and accelerate investigations. Following our recent reorganization, you'll be part of a dedicated Planning & Reconciliation team that ensures compliance and protects our 500,000+ customers' funds across Europe.
⚡ Impact:
• You will work closely with Gustavo Valentini, our Planning & Reconciliation team leader, and join a team of 5 other Qontoers that directly impacts Qonto's operational efficiency and financial performance through data-driven analysis and robust reconciliation processes.
👩💻🧑💻 As a Reconciliation & Planning Manager (Banking Operations) at Qonto, you will
• Master Qonto's reconciliation scope including settlement accounts, suspens & transit accounts, reducing unreconciled items volume and aging within your first months
• Investigate complex reconciliation breaks using SQL and Excel to identify root causes and implement systematic fixes that prevent future issues
• Deliver clear weekly summaries to Finance and Banking Operations teams with actionable insights and recommendations
• Lead cross-team improvement projects such as implementing new L1 controls, SLA recovery plans, and process optimizations
• Collaborate with external partners including Natixis, Archaea, Mastercard, and BPOs to resolve complex reconciliation issues and improve data flows
• Support planning activities including workforce management for AML, Fraud, BO Payments & BO Juridical teams
• Develop and implement action plans when SLA targets are not being reached, coordinating with multiple stakeholders to ensure swift resolution
🤔 What you can expect:
• High-impact environment: Your work directly affects the financial accuracy and operational efficiency of Europe's leading business banking platform serving 600,000+ customers
• Cross-functional collaboration: Work closely with AML, Fraud, Banking Operations, and Finance teams, plus external banking partners to solve complex operational challenges
• Growth opportunity: Join during our post-reorganization expansion phase where your contributions will shape our scaling processes and operational excellence
• Advanced analytical tools: Work with SQL databases and Excel for complex data analysis, with opportunities to build automation workflows and monitoring dashboards
• Dynamic interface: Operate at the intersection of banking and technology, offering a unique perspective on financial operations and risk management
🤝 About your future manager
• Gustavo Valentini is a seasoned professional who leads our Planning & Reconciliation team with a focus on autonomy, analytical rigor, and continuous improvement. His team scope includes workforce management for critical operations teams (AML, Fraud, BO Payments & BO Juridical), L1 controls, FICOBA declarations, and comprehensive reconciliation of settlement accounts.
• Gustavo values structured problem-solving, cross-team collaboration, and process innovation. His expertise in banking operations and commitment to team growth will support you in achieving new heights of professional development.
🏅About You
• Experience: You have at least 2 years of experience in reconciliation, planning, or similar analytical roles in a banking institution or fintech/tech environment
• Technical mastery: Strong proficiency in SQL for data extraction and analysis, plus advanced Excel skills for financial modeling, pivot tables, and data visualization
• Analytical expertise: You can systematically break down complex problems into components, identify root causes through data analysis, and propose creative solutions to operational challenges
• Communication skills: You excel at summarizing analysis and presenting clear conclusions with actionable recommendations to both technical and non-technical stakeholders
• Process improvement mindset: You proactively challenge existing processes, identify inefficiencies, and implement solutions that increase productivity and reduce manual work
• Project management: Demonstrated ability to coordinate cross-functional teams effectively and manage projects with multiple internal and external stakeholders
• Languages: Fluent English is required for daily operations. Good knowledge of French is preferred for local banking requirements
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
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