⭐ Join us as a BO Juridical Officer to strengthen our Italian operations team and ensure seamless handling of complex legal procedures for our 500,000+ customers.

You'll play a crucial role in bridging our Paris headquarters with our Barcelona team, helping us scale our juridical processes while maintaining the highest quality standards.

As part of our 5-person Italian BO Juridical team, you'll work closely with Martina, our Team Lead, to ensure Qonto continues to provide exceptional service to Italian SMEs and freelancers navigating complex legal requirements.

👩‍💻🧑‍💻 As a Banking Operations Juridical Officer 🇮🇹 you will:

• Oversee key legal procedures, including collective procedures (liquidation and redress), enforcement actions (SATD and bailiff seizures), criminal seizures, and inheritance procedures.

• Guide customers through regularization processes by providing clear email notifications and support to help them navigate complex legal requirements.

• Manage account closures and process optimization, ensuring smooth operations while continuously refining procedures to enhance efficiency and maintain excellence.

• Serve as the operational bridge between Paris and Barcelona teams, providing on-site supervision and quality oversight one day per week to ensure seamless cross-border coordination.

• Support external team development by leading training initiatives, reporting insights, and identifying improvement opportunities to enhance overall operational efficiency.

• A dynamic, international team in a vibrant multicultural environment.

• An exciting hyper-growth context with ample opportunities for professional development.

• Close cross-functional collaboration with teams such as Risk, AML/CFT, Customer Success, and Legal.

• The chance to make a tangible impact on Qonto’s banking operations and play a key role in establishing it as the leading European business finance solution.

• A unique challenge to shape cross-border operations between our Paris headquarters and Barcelona satellite team, directly impacting the quality and efficiency of our Italian market.

• Their background? Martina kick-started her career at ManoMano where she dedicated three years honing her experience in customer service and back-office operations. Joining Qonto over three and a half years ago, Martina was the first to be hired for the Italian market within the BO juridical team, contributing to the improvement and updating of all the procedures used daily.

• What do they bring to the team? Together with the other leads in the team, Martina ensures that each team member receives the necessary training to carry out their work independently. She oversees that the communication level is sufficient to guarantee a high standard of quality and that each team member can evolve professionally according to their strengths. Additionally, Martina serves as the point of contact for cross-team projects.

• Experience: You have 1-2 years of prior experience in administrative, legal (law firm or legal department), or banking operations, with comfort handling technical legal language and procedures in Italian.

• Process Excellence & Collaboration: You excel at improving internal processes for efficient customer responses and thrive in cross-functional team environments.

• Project Management & Organization: You demonstrate strong project management skills with exceptional attention to detail, autonomous work organization, and the ability to prioritize tasks effectively while meeting strict deadlines.

• Analytical Mindset: You possess intellectual curiosity and critical thinking skills, with the ability to challenge processes, suggest improvements, and handle repetitive tasks with perseverance.

• Languages: Fluency in Italian and English (written and spoken) is required.