Creative Production Coordinator
Melbourne
Creative Services /
Full-time /
Hybrid
About QSIC
QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.
> QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency.
> QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment!
> QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.
Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started!
About the role
QSIC is looking for a Creative Production Coordinator to assist with the production and delivery of creative ad assets for QSIC’s retail media advertising campaigns. Reporting to the Creative Production Manager (based in Brisbane), you’ll support our small and nimble Creative Services team to help manage existing global partners’ advertising production processes end-to-end, primarily within the fuel and convenience, grocery, liquor and retail verticals. Example QSIC partners include 7-Eleven, Reddy Express, Coles Liquor Group and McDonald’s. You’ll implement audio ads across partners’ store locations by delivering ad scheduling via the QSIC HQ Ad Platform, and will provide ad production support to QSIC teams worldwide (USA and other global markets). You’ll also play a key role in helping accelerate the development of our ad production tools, including our Generative Audio AI platform “Lucy”. You’ll be someone who has recently started a career in creative production, and who is seeking to grow and learn in a fast-paced technology company. You’ll play a part in supporting QSIC’s continued growth and scalability, globally. This is a fulltime, permanent role in Melbourne, and is required to attend the office (Abbotsford) 2-3 days per week.
What You’ll Do
Commercial Creative and Production
- Engage with clients to receive creative briefs and determine a creative strategy that aligns with their commercial goals.
- Write audio advertising copy and develop scripts for commercial audio ad campaigns.
- Cast, book and direct voiceover performance sessions.
- Conduct final production and mastering in order for audio to go live.
AI-Assisted Creative and Product Development
- Work alongside QSIC’s internal product development stakeholders to advance QSIC’s AI platform (“Lucy”) towards functional creative and audio production.
- Train and maintain a bank of AI voiceover talent for Australia and United States-based clients.
- Integrate music into the Lucy platform and optimise the final mix for commercial use.
Creative Ideation and Campaign Operations
- Act as an internal resource for creative ideation and brainstorming for potential commercial opportunities.
- Support the QSIC Sales team to facilitate regular creative brainstorming sessions to identify commercial opportunities for existing and potential clients.
- Schedule campaigns via QSIC software tools (QSIC-HQ).
Additional Responsibilities
- Support existing Creative Services team members (as required) on team projects.
- Stay updated on industry trends, market dynamics, and best practices in creative development.
- Continuously seek opportunities for team process improvement and innovation.
About You
Experience
You must have:
- Some demonstrated experience working in audio advertising production.
- Experience using Logic Pro for music recording, editing and mixing - including mastering tools and plugins.
- Experience working with a range of clients on the delivery of creative services, including audio (for example, radio).
- Demonstrated understanding of the end to end Creative Services process; including copywriting, voiceover management, voiceover art direction, client briefings and post production.
- Experience working on a wide range of problems - and be able to confidently evaluate and solve these, knowing when to solve these on your own, and when to seek support.
- Demonstrated experience working in a small, nimble creative team.
- Previously been involved in technical discovery conversations (phone, email, in person) with clients.
- Experience effectively communicating over the phone, in person, and online with a range of colleagues and external stakeholders including clients.
- Full, unrestricted work rights for Australia (unfortunately we are unable to offer immigration assistance for this position).
Bonus points if you:
- Have a Certificate IV in Audio Engineering.
- Have experience working with Retail clients in Australia.
- Are bilingual (Spanish beneficial).
- Have confidence using a range of Apple Mac products and the Google suite (Gmail, Calendar, Meets).
- Have a passion for building new ways of working and creating efficiencies.
- Enjoy learning about creative development industry trends, market dynamics, and best practices.
- Have a keen interest in understanding how audio advertising creative relates to driving commercial outcomes for businesses.
- Have a strong interest in music - you’ll be joining a team which includes QSIC’s global music content curators!
*Applications close midnight Sunday 15 June*
Our Values
- Honesty First: Keep it real, mate. We celebrate frank communication that is direct, open, respectful, and fair. We choose honesty over getting it “perfect” every time
- Invent Solutions: Roll up your sleeves. We see a problem and don’t dwell on it but rather - we understand it, we own it, we solve it. We don’t see a wall, but a hurdle ready for us to take.
- Learn Everyday: Soak it up. We have a genuine insatiable curiosity and never take ourselves too seriously. One Team: We are all in this together. We value the diversity of our people—their nuances and differences. When we come together as a team, that’s what makes us truly great.
At QSIC we recognise there is no such thing as a ‘perfect’ candidate. QSIC is a company where everyone has an opportunity. So however you identify, and whatever background you bring with you, please apply if this role interests you. QSIC is an equal opportunity employer, and we know that a diverse workforce is crucial to our success as a business!
