Level I Technical Support Specialist
Dallas, TX
Qsic USA Operations /
Full-time /
Hybrid
About Us:
Qsic is a pioneering force in the realm of AI-driven audio retail media, leading the market across North America and Australasia. We specialize in creating immersive audio retail channels within large physical store networks, enabling retailers to engage with customers at the critical point of purchase and offer innovative audio advertising solutions to suppliers. Our mission is to unlock the untapped revenue potential of physical retail spaces through cutting-edge technology and superior customer service. Learn more about our transformative solutions at getqsic.com.
Diversity and Inclusion:
Qsic is deeply committed to fostering a diverse and inclusive work environment. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds to join our dynamic team.
Job Summary:
We are seeking a highly skilled and hands-on Level 2 IT Technical Support Specialist with a strong background in AWS, Linux, and Python. This full-time, hourly based role is crucial for managing and supporting the day-to-day operations of our technical support department. The ideal candidate will provide expert-level technical assistance for our software and hardware product line, focusing on installation, support, troubleshooting, and maintenance.
Primary Responsibilities:
· Provide initial technical support for clients, focusing on basic troubleshooting of Audio Equipment, Linux media players, and Python-based applications.
· Assist in identifying and resolving software/hardware issues, contributing to the uptime and performance of AWS-hosted environments and Linux-based systems.
· Support the configuration and basic troubleshooting of Linux media players within the US, using Python scripts for simple tasks and monitoring.
· Offer advice and assistance with network setups, security, and general use for our customers.
· Utilize Salesforce for managing support tickets, ensuring effective communication, accurate reporting, and data organization.
· Contribute to the creation and upkeep of knowledge articles and documentation to help in the quick resolution of common issues.
· Work alongside external clients and internal teams to provide timely solutions that adhere to service level expectations.
Required Experience and Skills:
· Fundamental understanding of IT systems, with a primary focus on AWS, Linux, and Python.
· At least 1 year in a customer or technical support role, with experience in handling client inquiries and troubleshooting.
· Basic knowledge of server hardware, software support, and networking in AWS and Linux settings.
· Some experience with Linux and the use of Python for straightforward automation and scripting tasks.
· Awareness of server-client architecture and the essentials of network support.
· Minimum of 1 year of experience in using Salesforce for case management, demonstrating an ability to manage support tickets and follow established workflows efficiently.
Desired Competencies and Attributes:
● Exceptional customer support skills, with a genuine desire to resolve customer issues.
● Excellent communication abilities, with fluency in both verbal and written English.
● Flexibility to work unconventional hours, including occasional weekends and after-hours.
● Strong analytical mindset with a knack for problem-solving.
● Ability to multitask, prioritize effectively, and manage time efficiently.
● High level of organization, attention to detail, and adherence to processes.
● Self-starter with a proactive approach and a strong work ethic.
● Capacity to thrive under pressure in a fast-paced environment.
Join Us:
If you are a tech-savvy problem solver with expertise in AWS, Linux, and Python, and you share our passion for delivering exceptional customer service, we would love to hear from you. Apply today to become a part of our innovative team and contribute to reshaping the retail experience.
$50,000 - $55,000 a year
