IT Support
Dallas, Texas
Operations /
Full-time /
Hybrid
About QSIC
QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.
> QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency.
> QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment!
> QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.
Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started!
About the role
We are seeking a hands-on Level 1 IT Technical Support Specialist to join the QSIC US Operations team. This full-time, hourly role is crucial for managing and supporting the day-to-day operations of our technical support department, and offers an opportunity to collaborate with international teammates based in Mexico and Australia. You will work directly with QSIC end clients (such as 7-Eleven), and provide a high level of technical support to a broad network of external client retail stores across the United States that use QSIC products. You will provide expert-level technical assistance for our software and hardware product line, focusing on installation, support, troubleshooting, and maintenance. Some of the foundational technical skills that would help you succeed in this role are some experience using Salesforce, working with Linux command line and an understanding of networking fundamentals, If you are a tech-savvy problem solver, and you share our passion for delivering exceptional customer service, we would love to hear from you. Apply today to become a part of our innovative team and contribute to reshaping the retail experience.
What You’ll Do
- Provide initial technical support for clients via phone and email, focusing on basic troubleshooting of Audio Equipment, Linux media players, and Python-based applications.
- Work remotely with on site installers to confirm new installations are fully functional and up to standard.
- Monitor a fleet and use tools like DataDog to observe trends and proactively alert on outages and other issues.
- Assist in identifying and resolving software/hardware issues, contributing to the uptime and performance of AWS-hosted environments and Linux-based systems.
- Support the configuration and basic troubleshooting of Linux media players within the US, using - Python scripts for simple tasks and monitoring.
Offer advice and assistance with network setups, security, and general use for our customers.
- Utilize Salesforce for managing support tickets, ensuring effective communication, accurate reporting, and data organization.
- Contribute to the creation and upkeep of knowledge articles and documentation to help in the quick resolution of common issues.
- Work alongside external clients and internal teams to provide timely solutions that adhere to service level expectations.
About You
Experience
You must have:
- Fundamental understanding of IT systems, with a primary focus on networking fundamentals.
- Some experience in a customer or technical support role, with experience in handling client inquiries and troubleshooting.
- Basic knowledge of server hardware, software support, and networking.
- Experience using a CRM (for instance Salesforce, ServiceNow, Zendesk) for case management, with demonstrated ability to manage support tickets and follow established workflows efficiently.
- Experience providing exceptional customer support over the phone and via email, with genuine desire to resolve customer issues.
- Excellent communication abilities, with fluency in both verbal and written English.
- Flexibility to work unconventional hours, including occasional weekends and after-hours.
- Strong analytical mindset with a knack for problem-solving.
- The ability to multitask, prioritize effectively, and manage time efficiently.
- A high level of organization, attention to detail, and adherence to processes.
- A proactive approach and ability to drive your workload independently, knowing when to escalate for support.
- Experience working in a fast-paced environment.
Bonus points if you have:
- CompTIA Network+ certification or similar.
- Experience writing SQL queries.
- Awareness of server-client architecture.
- Used Linux command line, and have experience with AWS - ideally IOT core.
- Some experience with Linux and Python for straightforward automation and scripting tasks.
- A passion for music and the power of in-store audio.
- Some knowledge of web development.
- Experience with another language (Spanish preferred).
- A background in construction - we work deeply with onsite installers!
- An enjoyment for tinkering with fun projects
***Applications close midnight, Thursday 3 July***
Our Values
- Honesty First: Keep it real, mate. We celebrate frank communication that is direct, open, respectful, and fair. We choose honesty over getting it “perfect” every time
- Invent Solutions: Roll up your sleeves. We see a problem and don’t dwell on it but rather - we understand it, we own it, we solve it. We don’t see a wall, but a hurdle ready for us to take.
- Learn Everyday: Soak it up. We have a genuine insatiable curiosity and never take ourselves too seriously.
- One Team: We are all in this together. We value the diversity of our people—their nuances and differences. When we come together as a team, that’s what makes us truly great.
At QSIC we recognise there is no such thing as a ‘perfect’ candidate. QSIC is a company where everyone has an opportunity. So however you identify, and whatever background you bring with you, please apply if this role interests you. QSIC is an equal opportunity employer, and we know that a diverse workforce is crucial to our success as a business!
