Level II Technical Support Specialist
Dallas, TX
Qsic USA Operations /
Full-time /
Hybrid
About Us:
Qsic is a pioneering force in the realm of AI-driven audio retail media, leading the market across North America and Australasia. We specialize in creating immersive audio retail channels within large physical store networks, enabling retailers to engage with customers at the critical point of purchase and offer innovative audio advertising solutions to suppliers. Our mission is to unlock the untapped revenue potential of physical retail spaces through cutting-edge technology and superior customer service. Learn more about our transformative solutions at getqsic.com.
Diversity and Inclusion:
Qsic is deeply committed to fostering a diverse and inclusive work environment. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds to join our dynamic team.
Job Summary:
We are seeking a highly skilled and hands-on Level 2 IT Technical Support Specialist with a strong background in AWS, Linux, and Python. This full-time, hourly based role is crucial for managing and supporting the day-to-day operations of our technical support department. The ideal candidate will provide expert-level technical assistance for our software and hardware product line, focusing on installation, support, troubleshooting, and maintenance.
Primary Responsibilities:
Offer Level 2 technical support for all clients, focusing on AWS services, Linux media players, and Python-based applications.Troubleshoot and resolve advanced software/hardware issues, ensuring high availability and performance of AWS-hosted environments and Linux-based systems.Handle the configuration, management, and troubleshooting of Linux media players across the US, leveraging Python scripts for automation and monitoring.Provide expert advice and support for network configurations, security, and optimization in an AWS context.Engage in the physical build and configuration management of media player hardware, including software installations and upgrades.Utilize Salesforce for ticket management, ensuring clear communication, effective reporting, and data management.Develop and maintain comprehensive knowledge articles and documentation to aid in the swift resolution of future issues.Collaborate with external clients and internal teams to deliver solutions that meet or exceed service level agreements.
Required Experience and Skills:
Strong foundation in IT systems with a focus on AWS, Linux, and Python.Minimum of 2 years in a technical support role, providing Level 2 support to external clients.Proficient in server hardware, software support, and networking within AWS and Linux environments.Demonstrable experience with Linux system administration and Python scripting for automation tasks.Familiarity with server-client architecture and basic network support principles.At least 2 years of experience in Salesforce administration, with a track record of effective ticket management and workflow optimization.
Desired Competencies and Attributes:
Exceptional customer support skills, with a genuine desire to resolve customer issues.Excellent communication abilities, with fluency in both verbal and written English.Flexibility to work unconventional hours, including occasional weekends and after-hours.Strong analytical mindset with a knack for problem-solving.Ability to multitask, prioritize effectively, and manage time efficiently.High level of organization, attention to detail, and adherence to processes.Self-starter with a proactive approach and a strong work ethic.Capacity to thrive under pressure in a fast-paced environment.
Join Us:
If you are a tech-savvy problem solver with expertise in AWS, Linux, and Python, and you share our passion for delivering exceptional customer service, we would love to hear from you. Apply today to become a part of our innovative team and contribute to reshaping the retail experience.
$60,000 - $70,000 a year
