Demand & Customer Replenishment Planner
Melbourne
Operations /
Full-Time /
Hybrid
About Quad Lock:
Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.
About our People:
At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians, entrepreneurs as well as our own in-house gin aficionado but most importantly we’re all super proud to be part of the Quad Lock team.
About the Role:
Join us as our Demand & Customer Replenishment Planner and play a pivotal role in optimising inventory availability to meet customer demand seamlessly. You'll be at the forefront of ensuring our products reach our B2B channels effectively.
Utilising tools like the Logility Supply Chain Planning Platform, you'll craft robust demand forecasts, ensuring the right products are available at the right time, every time. As the owner of the monthly demand forecast for our products and major B2B clients globally, you'll have a direct impact on our success.
As a key contributor to our Operations Team, you will have the opportunity to collaborate with cross-functional teams, drive forecast accuracy, and contribute to shaping the future of Quad Lock's Sales & Operations Planning process.
What You'll Do:
- Ensure ongoing compliance with OHS policies and procedures
- Use Logility to review, revise, and present demand forecasts for short, medium, and long-term periods
- Develop demand plans across all customer demand channels
- Partner with account managers and customers to agree on rolling 6-month forecasts to maximise sales and deliver agreed DIFOT (Delivery In Full On Time) targets to customers
- Review monthly orders for B2B customers and provide feedback to our Sales Team on supply challenges
- Assist the Sales Team with forecasts for nominated customers for the next 3 months
- Maintain Logility master data fields for accurate forecasts
- Review forecast accuracy and identify areas for improvement
- Utilise demand planning tools, statistical models, and forecasting techniques to improve forecast accuracy and reliability
- Support sales and operations planning processes with timely demand forecasts
- Communicate forecast updates, risks and insights to stakeholders
- Drive process improvements for demand planning efficiency
- Collaborate with cross-functional teams to maintain forecast accuracy
- Provide forecasts to factories and the Logistics Team for production and capacity planning
- Identify opportunities to improve stock availability while managing inventory levels
What You'll Bring to the Role:
- Proven experience in demand planning, replenishment, or supply chain management, preferably in a global multi-channel e-commerce or retail environment
- Strong analytical skills, including proficiency in data analysis, statistical modelling, and forecasting techniques
- Proficiency in demand planning tools/software (e.g., SAP APO, Oracle Demantra, JDA Demand Planning) and advanced Microsoft Excel skills
- Excellent communication, collaboration, and stakeholder management abilities
- Ability to thrive in a dynamic environment, prioritise tasks, and manage multiple projects concurrently
- Strong negotiation skills with experience in collaborating with retail and distributors to enhance forecasting and drive sales growth
- Knowledge of S&OP processes, inventory management principles, and supply chain best practices
- Attention to detail, accuracy, and a commitment to continuous improvement
- Proficiency in analyzing key inventory, availability, stock turn, and forecast accuracy reports, and providing insights and recommendations to stakeholders.
- Genuine team player with a knack for collaboration across various stakeholder groups
- Tertiary qualifications within business management, logistics, or a related field (preferred)
What it’s like to work at Quad Lock:
At Quad Lock our customers mean the world to us but so does our team, by joining us you’ll be able to take advantage of the amazing perks we have on offer:
🌏 Flexible ways of working to fit your lifestyle
🏃♀️Health & Wellbeing allowance to invest in your wellbeing
📱Technology allowance to stay connected
🥑 Weekly lunch on us to enhance your team connections
🧠Dedicated learning & development allowance for continuous growth
🫶Volunteer Leave to support causes you’re passionate about
🍼16 weeks of parental leave to support your growing families
🌐Employee Assistance Program for team members and their families
🐘Paid Miscarriage & Pregnancy Loss Leave (Pink Elephant) supporting families during difficult times
You’ll join a highly cohesive vibrant and collaborative culture in a business where you can continue to build your skill set. This is a chance to grow and develop your career whilst working in an environment with like-minded colleagues that love what they do, encourage and promote innovation and bring a contagious energy to work every day!
Join the Team:
If you're looking to grow your career with Quad Lock, we'd love to hear from you! Don't be afraid to stand out, and back your achievements in the application, we want to know what makes you the best candidate for the role.
To apply, select the ‘Apply Now’ button below and tell us a bit about yourself and your experience and what interests you in the role.
