Mobile Technician
Troutville, VA
Qualdoc Staffing /
Direct Hire /
On-site
Position: Mobile Service Technician
Location: Roanoke, VA
Duration: Full Time, Direct Hire
Salary: $60,000 - $70,000 (Depending on experience)
Shift: 1st Shift (Mon-Fri)
Job Summary:
We are seeking a highly motivated and skilled Mobile Service Technician to join our growing team based out of Roanoke, VA. This role focuses on delivering high-quality, scheduled repair and maintenance services to customer locations — not roadside assistance. Using company-provided tools, training, and a mobile service truck, the technician will represent the company professionally in the field while ensuring trucks and spotters are diagnosed and repaired efficiently and accurately.
Duties and Responsibilities:
- Travel to customer locations (not roadside environments) to perform scheduled and approved repairs.
- Diagnose Class 8 trucks and spotters to determine malfunction causes.
- Use CDK, ASIST, J-Pro, and other diagnostic/service software and tools to guide and record the repair process.
- Accurately perform all work outlined on the repair order.
- Communicate repair limitations, delays, or revisions to the service advisor immediately.
- Document all repairs performed and parts used and save/tag warranty parts as required.
- Maintain a clean, professional environment within the service truck and at the job site.
- Work with the parts department to obtain necessary components before arriving at the job.
- Road test vehicles to verify successful repairs.
- Participate in OEM training programs and stay updated on technical bulletins.
- Accountable for all dealership-issued tools, manuals, and service truck inventory.
- If mobile demand is low, work within the shop as assigned.
- Perform other duties as needed.
Required Skills & Abilities:
- Ability to drive safely and responsibly to and from customer sites.
- Proficient with GPS navigation, mobile route planning tools, and paper maps.
- Strong diagnostic and mechanical repair capabilities.
- Professional demeanor with excellent communication and customer service skills.
- Able to follow manufacturer and safety regulations (OSHA, EPA, hazardous waste disposal, etc.).
- Proficient in reading and understanding service manuals and repairing documents.
Education and Experience:
- High school diploma or equivalent required.
- Valid driver’s license with clean driving record (CDL or DOT medical card preferred).
- 3+ years of diesel repair experience preferred.
- Experience with mobile service operations is a plus.
Physical Requirements:
- Must be able to lift 50 lbs.
- Must be able to bend, stretch, kneel, and squat for extended periods.
- Must be able to work safely in loud environments with strong odors.
- Must be able to inspect vehicles and perform physical diagnostic tasks.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
