Salesforce Functional Operations

Bucharest

Business Operations /

Full-time /

Hybrid

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QUALYSOFT GROUP

• Software Development Company, founded in 1999 in Vienna

• Today present in: Romania, Austria, Germany, Hungary, Switzerland, Slovakia, Serbia, new subsidiary in Indonesia

• More than 500 international IT-experts

• Focused on Software Development Services and High-End Solutions; Microsoft Gold Partner; Tricentis Tosca

Premium Partner and Certified Implementation Partner, Creatio Integrator

QUALYSOFT ROMANIA

• Present in Romania since 2007, office located in Bucharest-Bd. Iancu de Hunedoara 54b

• Fast growing (+60% in 2020 +95% in 2021)

• Big, secure, long-term clients and projects in fields such as: Technology, Banking/Finance, Telecommunications,

Cyber Security, AI, Automotive, Energy & Utilities, Retail, Gaming and others

• Local + international clients: RO / EU / US / UK clients

Key Responsibilities:

•Perform Problem Management tasks

•Perform minor enhancement activities like report changes, modifying data in objects based on client requests, and self-assessment of impacts

• Provide guidance to users on application functionality and usage

•Represent support team to stakeholders with metrics and SLA compliance.

•Ensuring application functionality is fault free through break fixes when defects / incidents are reported.

•Establishing the root causes of application errors

•Identify productivity enhancement opportunities and assist in automation of use cases

•Continuous focus on Application Health improvements like Tech Debt reduction, Code Quality improvement, Problem Management, Performance enhancement, Code Coverage increase, License Optimization, etc.

•Performing analyses on software application functionality and making improvements.

•Performing impact analysis and gap analysis.

•Managing stakeholders and users, mapping processes and use cases and analyzing the business case.

•Performing analyses on software application functionality and making improvements

•Work with Salesforce and other third party product owners which could be causing application issues (L4)

Required Skills

•Experience in a similar position Salesforce Ecosystem

•Problem solver, customer oriented

•Ability to analyze, synthesize and make decisions under SLAs

•Strong communication skills

•Teamwork skills

•Negotiation skills, diplomatic

•English: fluent

•Flexibility for travel

•Willing to do on call support

•Salesforce Admin Certification

Nice to have

•Prior work with Salesforce in Admin/BA roles

•Salesforce Business Analyst certification

•ITIL Certification

What we offer

International Exposure
Complete Business Overview
Career growth in International Business and/or Management
Start-up mentality under the umbrella of a secure multinational
Career growth in Software Development, international exposure
You have the flexibility to choose your next project, in order to better meet your career path / technical needs
Access to learning platforms, courses and certifications (Pluralsight, Udemy)
Great colleagues, events and activities
Flexible working program, remote openness
Premium Medical package
Lunch Tickets, Pluxee Card
7Card;
Bookster;
13th Salary

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