Client and Resource Manager
Budapest
Business Operations /
Full-time /
Hybrid
Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.
Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.
We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
Responsibilities
- Serve as the primary point of contact for assigned enterprise clients, building trust and fostering long-term strategic partnerships
- Develop a deep understanding of each client’s hiring needs, business objectives, and talent challenges to deliver tailored outsourcing solutions
- Proactively monitor client satisfaction, identify opportunities for improvement, and resolve issues in a timely manner
- Create and execute client success plans, ensuring measurable results in recruitment and resource delivery
- Coordinate with internal delivery teams and external partners to ensure smooth and timely fulfillment of recruitment requirements
- Anticipate and mitigate risks related to candidate availability, project timelines, and hiring budgets
- Maintain accurate schedules and track resource utilization across multiple client accounts
- Collaborate with business development teams to identify and act on upsell and cross-sell opportunities, including additional staffing or outsourcing services
- Proactively seek out and qualify new hiring needs from existing and prospective clients
- Provide market and talent insights to clients, influencing recruitment strategies and workforce planning
- Contribute to process improvements that enhance efficiency, time-to-hire, and client satisfaction
- Prepare and present progress reports, KPIs, and hiring performance metrics to client stakeholders
- Maintain detailed records of client requirements, candidate pipelines, and recruitment activities
- Support the creation of proposals, contracts, and service agreements for new or expanded engagements
Requirements
- Minimum of 3–5 years of experience in client management, account management, or recruitment outsourcing within enterprise environments
- Proven ability to build and maintain strong client relationships, acting as a trusted advisor
- In-depth understanding of recruitment processes, talent acquisition strategies, and workforce planning
- Strong problem-solving skills with the ability to anticipate client needs and mitigate risks proactively
- Excellent communication, presentation, and interpersonal skills, capable of influencing stakeholders at all levels
- Experience in coordinating cross-functional teams to deliver client-focused solutions on time and within budget
- Strong analytical skills and ability to track metrics, prepare reports, and demonstrate measurable results
- Proficiency with CRM, ATS, or other recruitment technology platforms, along with Microsoft Office Suite
- Demonstrated ability to identify and act on upselling or cross-selling opportunities
- Detail-oriented, organized, and capable of managing multiple client accounts simultaneously
- Self-motivated, proactive, and capable of working independently as well as part of a team.
Why we think you will love working here:
With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!
Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.
