Production Support Specialist
Budapest
Business Operations /
Full-time /
Hybrid
Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.
Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.
We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
We’re seeking a Production Support Specialist to deliver high-quality technical support for enterprise software and hardware in a fast-paced, 24/7 environment. This role requires strong customer service skills, technical expertise, and the ability to manage incidents with professionalism and urgency. You’ll be the critical point of contact for end-users, ensuring smooth operations and rapid resolution of technical issues.
Responsibilities
- Provide exceptional phone support by:
- Actively listening to understand customer issues
- Demonstrating empathy and a sense of urgency
- Documenting problems and incidents accurately and thoroughly
- Managing and resolving conflicts professionally
- Deliver high-quality end-user support for enterprise software and hardware systems
- Assess, triage, research, and resolve incidents and requests in a dynamic 24/7 environment
- Provide after-hours and weekend support as needed
- Apply strong attention to detail, follow-through, and teamwork to every task
- Support all client computing needs through phone, online chat, and in-person interactions
- Create positive customer experiences by building rapport, trust, and clear communication
- Ensure timely issue resolution or escalation by evaluating business impact and updating users promptly
- Investigate, diagnose, resolve, and recover hardware/software problems
- Perform installations, modifications, diagnostics, and repairs on computer hardware and peripherals
Requirements
- Excellent customer service and communication skills
- 2 to 5 years of relevant experience in a complex, high-tech, fast-paced support environment
- Preferred (not required): prior technical support experience
- College degree (BA) or currently pursuing higher education
- Strong problem diagnosis skills in complex environments and ability to provide swift solutions
- Self-motivated and able to work independently under pressure
- Flexibility to work variable shifts, including evenings, weekends, and holidays
- Proven experience supporting enterprise software and hardware systems
- Solid technical understanding and hands-on ability to support existing systems
Why we think you will love working here:
With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!
Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.
