Salesforce Technical Engineer

Bucharest

Software Development /

Full-time /

Hybrid

Apply for this job

QUALYSOFT GROUP

• Software Development Company, founded in 1999 in Vienna

• Today present in: Romania, Austria, Germany, Hungary, Switzerland, Slovakia, Serbia, new subsidiary in Indonesia

• More than 500 international IT-experts

• Focused on Software Development Services and High-End Solutions; Microsoft Gold Partner; Tricentis Tosca

Premium Partner and Certified Implementation Partner, Creatio Integrator

QUALYSOFT ROMANIA

• Present in Romania since 2007, office located in Bucharest-Bd. Iancu de Hunedoara 54b

• Fast growing (+60% in 2020 +95% in 2021)

• Big, secure, long-term clients and projects in fields such as: Technology, Banking/Finance, Telecommunications,

Cyber Security, AI, Automotive, Energy & Utilities, Retail, Gaming and others

• Local + international clients: RO / EU / US / UK clients

Responsibilities:

• As a Salesforce Technical Engineer, you will be responsible for full ITIL Scope for Incident, Change, Release and

Problem Management.

• Problem root cause analysis

• Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use

of tools like AI Ops

• Managing code migration across environments to ensure continued and synchronized functionality

• Managing the incident lifecycle and owning the same until closure and satisfaction of originator

• Documenting processes and monitoring application performance metrics

• Implement platform upgrades and regression testing

• Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc

• Ensure application performance to expected levels through proactive and preventive maintenance

• Data management - mass insert/update/release, data quality check

• Data visibility – create and manage public groups, sharing rules

• Create and work with Reports and Dashboards

• Manage the Administration tools - Workflows, Approval Process, Process Builder

• Perform backups

• Chatter Administration

• Minor bug fixing

• Track of license count and needs

• Testing and deployments

Requirements:

• Experience in a similar position in Salesforce ecosystem

• Ability to interpret/analyze code and application logs to troubleshoot errors

• Problem solver, customer oriented

• Ability to analyze, synthesize and make decisions under SLAs

• Strong communication skills

• Teamwork skills

• Negotiation skills, diplomatic

• Salesforce Admin certification

• English: fluent

• Willing to do on call support

What we offer

International Exposure
Complete Business Overview
Career growth in International Business and/or Management
Start-up mentality under the umbrella of a secure multinational
Career growth in Software Development, international exposure
You have the flexibility to choose your next project, in order to better meet your career path / technical needs
Access to learning platforms, courses and certifications (Pluralsight, Udemy)
Great colleagues, events and activities
Flexible working program, remote openness
Premium Medical package
Lunch Tickets, Pluxee Card
7Card;
Bookster;
13th Salary

Apply for this job