Implementation Engineer
Madrid
Customer Success ā Customer Success Engineer /
Full-time/ Remote /
Remote
š Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. Weāre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. Youāll not only work with some of the worldās most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donāt expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
š About the Role
As an Implementation Engineer within the Customer Success Engineering organization at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation and onboarding, adoption and growth with a focus on platform configuration. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives. You will work on translating customersā business requirements into technical configuration to facilitate value realization and customer satisfaction. This role is dynamic and will have you working on various tasks like PII masking, eventing, trouble-shooting, etc. If you love solving puzzles and getting your hands dirty, keep reading!
š” Requirements
- Past experience developing, implementing, or managing digital solutions.
- Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
- In-depth understanding of HTML, CSS and Javascript is a must, with proven experience in web development and strong working knowledge of front-end technologies
- Need to have a solid handle on the variety of Web Developer Tools provided by modern browsers such as Chrome, Firefox, Safari, and Edge
- Experience with native development (Objective-C/Swift, Java/Kotlin, Xcode, etc.) a plus
- Experience with React Native and other frameworks a plus
- Strong project & time management skills. Must be able to multitask while simultaneously juggling the needs of multiple clients
- Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment
- Be self-motivated, resourceful and driven
- Excellent verbal and written communication skills with exemplary presentation skills
- Socially competent and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
- Willingness to get in the weeds with tech; geeky hacker-types welcome!
š Perks & Benefits
One time Home-Office Stipend - upon hire
Monthly Business Expense Stipend
Stock Options
Unlimited Paid Time Off
Flexible Schedules
Work From Home
Hybrid workspace solutions available through Upflex
Calm App access
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
QM funded Restaurant Vouchers
Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
The full vacation entitlement starts after an employee has been employed for six months.
If an employee is terminated before the six months have passed or within the first half of a calendar year, the employee will only be entitled to 1/12 of the annual vacation entitlement for each month of the employment relationship.
In the event of termination after the first six months and within the second half of the calendar year, an employee will be entitled to the full annual vacation.
š About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and businessā bottom line.
Today, Quantum Metric captures insights from 40 percent of the worldās internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role seems like a match and youāre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateās sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/
#LI-REMOTE #BI-Remote
