Account Manager - UK (English, Spanish & Italian Speaking)

United Kingdom
Customer Success – Customer Success- EMEA /
Full-time/ Remote /
Remote
😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and prepare strategic account strategies. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Success, Sales and Product Development) to improve the entire customer experience. This position requires occasional travel. If you are familiar with account management software (CRM), digital analytics and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual retention and expansion quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

🔧 Responsibilities

    • Serve as the lead point of contact for all customer account management matters
    • Build and maintain strong, long-lasting client relationships
    • Negotiate contracts and close agreements to maximize profits
    • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
    • Ensure timely and successful delivery of our solutions according to customer needs and objectives
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
    • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
    • Prepare reports on account status
    • Collaborate with sales team to identify and grow opportunities within territory
    • Assist with challenging client requests or issue escalations as needed

💡 Requirements

    • 5+ years account management experience
    • 5+ years SaaS & digital analytics experience an asset
    • Ability to thrive in a start-up environment, proactivity and strategic thinking is essential. 
    • Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software 
    • Proven track record of meeting and exceeding individual revenue goals 
    • Ability to plan and manage at both the strategic and operational level
    • Proven work experience as an Account Manager or Sales Account Manager or relevant role
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
    • Solid experience with Salesforce and G Suite/MS Office
    • Experience delivering client-focused solutions to customer needs, including value based presentations
    • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    • Excellent listening, negotiation and presentation abilities
    • Strong verbal and written communication skills
    • BA/BS degree in Business Administration, Sales or relevant field
    • Industry knowledge in Financial Services, Telco, Insurance, Healthcare, & Retail
    • Experience working with data to solve business problems
    • 25% travel
    • Fluency in English, Spanish, and Italian required


🏆 Perks & Benefits
One time Home-Office Stipend - upon hire
Monthly Business Expense Stipend
Stock Options
Unlimited Paid Time Off 
Flexible Schedules
Work From Home
Hybrid workspace solutions available through Upflex
Calm App access
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
QM funded Restaurant Vouchers
Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care
The full vacation entitlement starts after an employee has been employed for six months.
 
If an employee is terminated before the six months have passed or within the first half of a calendar year, the employee will only be entitled to 1/12 of the annual vacation entitlement for each month of the employment relationship.
 
In the event of termination after the first six months and within the second half of the calendar year, an employee will be entitled to the full annual vacation. 
 
🐉 About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.
 
Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
 
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.
 
If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

#LI-REMOTE #BI-Remote