Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

We are looking for a driven Principal Product Manager that will immerse themselves in the needs and pain points of our customers and contribute to the craft of Product Management at Quantum Metric. They work to understand how our customers use our product and can identify the current-state opportunities as well as the areas of growth their use cases represent for the future. This person will be right at home discussing usability challenges with our designers, understanding the competitive landscape of customer experience analytics, brainstorming technical solutions with our engineers, and partnering with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.

You are a business-minded problem solver. You understand the importance of connecting company goals and strategy with customer problems and jobs to be done. You know that the business only continues to succeed if our customers do, and vice versa. When it comes to discovery and planning, getting ahead is your top priority. You seek to deliver well-formulated project plans, with clear vision, strategic intent, customer validation, measurable outcomes and proven viability before those plans are in the company spotlight for execution. You are metrics- and data-driven. You’re in your comfort zone identifying the data you need to support or refute assumptions, provide direction and key decisions, and measure success throughout the product lifecycle.

You are also highly technical. In a business like ours, inability to understand the big picture - where our data comes from, how it moves around and how that turns into solutions for the customer - can lead to a disconnect between plans and reality. You are a vocal leader who seeks clarity for the teams under your leadership. You naturally detect confusion, disconnects, delays and hesitation and you don't let a moment pass before addressing them, in order to keep the team moving forward. When given a task or a decision to make, you know that time is of the essence, so you charge towards completion of that responsibility as quickly as possible. You know that communication is core to creating shared understanding and alignment. You frame your goals and objectives for initiatives in a way that’s easy to comprehend, makes the value for customers readily apparent, and provides sound reasoning for the decisions you’re making.

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD 

Healthy Rewards – Discount Programs

Calm App access

401k and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave

 

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognitions programs 

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

 

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

 

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

 

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!