Client Support and Training Analyst

Overland Park, KS
Client Services – Client Services /
Full-Time /
Your Quest: Help make a big difference in healthcare access

At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated full-time Client Support and Training Analyst to join our team. This is a multi-faceted role and we need someone who enjoys helping software clients understand and solve technical issues.

The mission of the Client Support and Training Analyst is to serve as the customer point of contact for questions and learning about Quest Analytics software and to offer a customer service experience that is second to none.  The Software Support Analyst is responsible for onboarding our new clients with successful software training and offering continued software support via phone, email, and proactive client outreach. #LI-Remote

What you'll do:

    • Work with clients to understand their technical difficulties using Quest Analytics software.
    • Identify solutions and provide clear and concise resolutions.
    • Proactively reach out to current clients regarding updates and various other events and initiatives.
    • Assess, plan, and design training agendas specific to each client and their sales process.
    • Deliver training, both on-site and web-based, with clients ensuring they gain an understanding of key concepts while also listening to their needs.
    • In addition to client-based training, you will also conduct internal training for Quest Employees to ensure everyone understands our systems and enhancements to the systems.
    • Conduct test scenarios using beta software builds to ensure new and existing functionality works properly. 
    • Document software issues and communicate with appropriate stakeholders on how to replicate the findings.
    • Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team.
    • Work with teammates in a collaborative manner to understand current and historical support cases.  
    • Maintain a superior level of customer service that EXCEEDS customer expectations.
    • Represent Quest Analytics in a friendly and professional manner while interacting with clients.

What it requires:

    • Previous experience delivering engaging, outcome-based training to diverse internal and customer-focused audiences; experience in healthcare technology is a plus.
    • Communicate effectively, both verbally and written, with management, team members, and other departments.
    • Proven ability to lead and contribute consistently and positively in a high-paced, fast-changing and sometimes unpredictable work environment, prioritizing accordingly and escalating appropriately.
    • Excellent analytical and demonstrated problem-solving skills both technically and functionally. Proven ability to proactively and quickly grasp, distill and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions.
    • Self-motivated and innovative and can think outside-the-box
    • A passion for delivering great customer service to our clients
We are not currently engaging with outside agencies on this role.

What you’ll appreciate:
•Workplace flexibility – you choose between remote, hybrid or in-office.
•Company paid employee medical, dental and vision
•Competitive salary and success sharing bonus
•Flexible vacation with no cap, plus sick time and holidays
•An entrepreneurial culture that won’t limit you to a job description
•Being listened to, valued, appreciated -- and having your contributions rewarded
•Enjoying your work each day with a great group of people
Apply TODAY!

About Quest Analytics
For more than 30 years, we’ve been improving provider network management one groundbreaking innovation at a time. 95% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. 
Visa sponsorship is not available at this time.
Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. 
Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.