General Manager, Logistics Services
San Francisco / Remote
Logistics /
Full-time /
Remote
Quince has pioneered a M2C logistics model that ships single parcel goods to consumer directly from the factory or near the factory. We would like to launch a new business model that opens our logistics platform so that other companies can also use this model (“QLS or Quince Logistics Services”). With Quince as the largest anchor customer of this service, we believe we can drive superior economic outcomes for other retailers that transform their supply chain as much as it has for Quince. Quince will also benefit as increased scale on its network will help reduce prices, improve reliability and increase delivery speed. The GM of Quince Logistics Services will be responsible for developing and executing the business plan underlying Quince Logistics Services.
The GM will be responsible for the operations, network design, technology, financials and sales of this new business. The GM will be a full P&L owner. We have an ambition to drive superior speed and reliability for express international shipping at the lowest market cost.
Responsibilities
- Drive 3 day O2D (order to delivery) for 90% of our customers.
- Sell, onboard and successfully retain customers for QLS
- Oversee all aspects of logistics operations, including transportation, warehousing, inventory management, and order fulfillment.
- Negotiate high-level contracts with carriers, third-party logistics providers, and suppliers to optimize cost and service levels.
- Collaborate with senior leadership across departments to integrate logistics with company-wide strategies and initiatives.
- Drive, manage and lead the adoption of cutting-edge logistics technology and systems to improve visibility, tracking, reporting and outcomes.
- Ensure compliance with international trade and shipping regulations, and maintain a strong understanding of global market dynamics.
- Lead continuous improvement efforts to streamline operations, reduce costs, and improve quality and delivery times.
- Build and maintain a high-performing logistics team, fostering a culture of excellence, accountability, and professional development.
- Manage and report on key logistics performance indicators, providing insights and strategic recommendations to the executive team.
Year 1 Deliverables
- Drive to a 5-day O2D for 90% of Quince Customers
- Onboard and support 1 to 2 new customers for QLS
- Keep variable logistics costs for Quince to 16.75% of GMV
Requirements
- Bachelor's degree in Business, Logistics, Supply Chain Management, or related field; Master's degree preferred.
- Minimum of 20 years of senior leadership experience in logistics or supply chain management within an e-commerce or global trade environment.
- Proven track record of managing complex global logistics operations and delivering measurable improvements.
- Strong leadership and team-building skills, with experience managing diverse and geographically dispersed teams.
- Excellent negotiation, vendor management, and strategic partnership skills. Proficiency in advanced logistics software, ERP systems, and data analytics tools.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Superior communication and interpersonal skills, with the ability to engage and influence at all levels of the organization.
- Prior experience in a high-growth, fast-paced e-commerce or tech-driven logistics company.
