Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. 

We are seeking a Customer Experience Operations Coordinator who thrives in a dynamic environment, is passionate about maintaining operational excellence, and is committed to ensuring compliance across various aspects of our business. The ideal candidate is a problem solver with a proactive approach, thrives in a fast-paced environment, and has a strong sense of responsibility for protecting the integrity of our operations and ensuring compliance with industry regulations.

In this role, you will be expected to manage a diverse set of responsibilities, from handling fraud disputes and ensuring sales tax compliance to overseeing customer unsubscribe requests and data privacy initiatives. Additionally, you will be tasked with providing weekly and monthly reporting on crucial customer service operational metrics, with the ability to identify defects and recommend improvements.

A successful candidate must demonstrate the ability to communicate effectively verbally and in written documentation. The candidate needs to be comfortable diving deep into operational process defects and understand how to utilize data to provide accurate analysis and reporting. The candidate should also be comfortable working in a start-up environment and be open to learning new skills while growing in this position. 

$24 - $26 an hour