Fulfilment Manager
Hong Kong
Operations /
Full-time /
Hybrid
OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.
OUR VALUES
EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.
QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.
WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.
WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.
ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.
FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.
OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.
THE IDEAL CANDIDATE
The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.
The Fulfillment Manager in Hong Kong is responsible for overseeing fulfillment operations in two locations, ensuring efficient order processing and delivery. The role involves managing Key Performance Indicators (KPIs) to achieve a 98% daily dispatch rate, aligning fulfillment strategies with business objectives, and planning the transition of third-party logistics (3PL) operations back to China. Additionally, the Fulfillment Manager will focus on maintaining daily stock capacity at 100% based on forecasted demand provided by the team.
Responsibilities
- Fulfillment Operations Management:
- Coordinate and manage day-to-day fulfillment operations in two locations in Hong Kong.
- Oversee order processing, packing, and timely dispatch to achieve a daily dispatch rate of 98%.
- KPI Management:
- Establish, track, and report on Key Performance Indicators (KPIs) related to fulfillment efficiency and accuracy.
- Develop strategies to meet and exceed the 98% daily dispatch target, optimizing resources and processes accordingly.
- Capacity Planning and Forecasting:
- Collaborate with the team to analyze and utilize forecasted demand to maintain daily stock capacity at 100%.
- Anticipate seasonal fluctuations and strategize to ensure seamless fulfillment during peak periods.
- 3PL Transition Strategy:
- Lead the assessment and development of a strategic plan for transitioning third-party logistics (3PL) operations back to China.
- Identify the necessary steps, resources, and timeline to facilitate a smooth transition while minimizing operational disruptions.
- Team Leadership and Development:
- Provide leadership and guidance to the fulfillment team, fostering a culture of collaboration, accountability, and continuous improvement.
- Conduct performance evaluations, training, and development activities to enhance team capabilities and skills.
- Process Optimization:
- Continuously review and optimize fulfillment processes to enhance efficiency, reduce costs, and improve overall customer satisfaction.
- Identify bottlenecks and implement solutions to streamline workflows and improve order fulfillment speed.
- Vendor Relationship Management:
- Establish and maintain strong relationships with vendors and suppliers to ensure timely and accurate deliveries of goods and materials.
- Negotiate terms and contracts to optimize cost-effectiveness and service levels.
Requirements
- 5+ years of experience in Fulfillment operations
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
- Proven experience in fulfillment management, preferably in an e-commerce or retail environment.
- Strong understanding of supply chain operations, logistics, and inventory management.
- Exceptional leadership and communication skills, with the ability to lead and motivate cross-functional teams.
- Proficient in data analysis and familiarity with relevant software and tools to track KPIs and analyze trends.
- Experience in 3PL management and transition strategies is a plus.
Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
