Customer Success Manager - Taiwan
Bangalore
Marketing & Customer Success – Customer Success /
Full-time /
On-site
Joining the growth team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across Taiwan. Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.
What you'll do...
- Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
- Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
- Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey.
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
- Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
- Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
6-Star Onboarding:
Product Utilization:
Engagement and Voice of Customer:
Customer Retention:
Who you are...
- Excellent written communication skills and impeccable grammar.
- A strong command on written & spoken Mandarin Chinese is a must.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 1 year of experience in the field of customer success.
- Experience and/or knowledge of the Taiwanese educational system.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk is a bonus.
