Community Support Specialist

San Francisco
Operations
Contractor

We’re looking for someone who wants to get their start in tech by helping others.
We have an app, and our community writes us with a lot of questions and concerns. First you’ll learn how our app works, then you’ll work directly with the Community Manager to answer those questions and address those concerns. You’ll master the process of responding to support tickets submitted by our users, and you’ll have a hand in working to make responding to user inquiries quicker and easier. Along the way, you’ll help us use community feedback to make the app better.
This is a great opportunity for recent graduates or anyone with strong writing and reasoning skills looking to enter the world of tech.

Community Requirements

    • Aforementioned great writing skills
    • Fantastic attention to detail
    • A drive to find the answer to any question and find the root cause of any problem
    • Previous customer service experience is welcome

What you’ll get:
A running start in tech with skills you can build upon
Experience working with diverse functions (engineering, operations, etc.)
A lot of complimentary snacks