Practice Manager, Data Science, AI & ML- US

United States - Remote
Public Cloud - Offerings and Delivery – Cloud Data Services /
Full - Time
/ Remote
Job Summary:  Practice Managers are expected to be subject matter experts capable of leading a group of like-minded Rackers in the Data science, AI and ML practice. This role includes both deliveries in a Professional Services Data Science Architect or an SME role on customer engagements as well a commitment to ensuring the overall success of the practice as a leader.

As an experienced Data Science Practice Manager who understands how to run successful professional services engagements, you will help drive projects that deliver successful outcomes for customers wanting to do Data science and AI/Ml projects.  Successful candidates will have demonstrated the ability to think strategically about businesses, create technical definitions around customer objectives in complex situations, develop solutions and strategies, motivate & mobilize resources, provide technical guidance, and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated, driven, collaborative, and passionate about deep cloud adoption and technology in general.

As a manager, you will have a steam of direct reports that include Data Science Architects, Data Scientists, ML engineers who you will mentor and assist with their development. In addition to managing your direct reports, you will act as a leader within the practice, supporting objectives such as overall quality and efficiency of our delivery, supporting sales teams with shaping and reviewing opportunities, creating growth strategies for practice, and building and maintaining AWS alliance and partner relationships. Support operational tasks such as resourcing support or hiring and onboarding new Rackers. Strong communication skills, the ability to lead and inspire others, and emotional intelligence are critical to your success in this role.
Work Location: Remote 

Key Responsibilities:

    • As a Practice Manager, you will be technically focused but also will understand business planning implementation
    • Be the lead technical liaison between customers and engineering resources.
    • Provide tactical scope and work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed
    • Lead teams of both business and technical colleagues throughout the course of the project, and communicate with each of them effectively
    • Ensure that all the appropriate questions are asked and verify that nothing crucial to the success of the project is overlooked
    • Be an AI and ML evangelist by educating a variety of customers on the value of data science and AI Solutions.
    • Help customers transition to the cloud in a high-value migration approach that leverages best-of-breed designs and practices delivered in an agile model.
    • You will play an active role in delivering modern AI and ML solutions for clients, including generative AI, cognitive computing, and cloud services
    • Establish credibility and build impactful relationships with our customers to enable them to be cloud and Data science and AI advocates
    • Lead and participate in deep solutions and architectural discussions to build confidence and ensure customer success when building platforms and services on the AWS platform.
    • Conduct deep-dive “hands-on” education/training sessions to transfer knowledge to customers interested in AWS and to ensure our Rackers are up to date
    • Attend and present valuable information at Industry Events
    • Collaborate in setting up Go to Market strategies for Data science and AI.
    • Traveling up to 50% of the time
    • Hold regular 1:1 meetings with direct members of your team to share feedback, provide an avenue for trusted communications, and help with their career development.
    • Foster an aspirational working culture within  team
    • Own practice Growth & Productivity
    • Provide coaching for team members and help establish and track goals
    • Act as a communication conduit to provide information to the practice membership
    • Create sources of feedback for practice members to promote consistent quality of delivery and support the professional development of practice members
    • Work with presales architects on designing and validating proposals and SOWs to ensure high-quality and deliverable engagements to drive successful outcomes for customers
    • Support tasks related to hiring including interviewing, supporting provisioning and evaluation of technical assignments, and onboarding new Rackers
    • Understand metrics of how the practice is performing and support initiatives to improve our operations and effectiveness
    • Identify and drive internal initiatives for the practice related to offer development, improving operations, improving our standard operating process, development of reusable delivery artifacts, and promoting knowledge within the organization


    • 12+ years of experience in customer-facing software/technology, data analysis, or consulting.
    • Minimum 7+ years of experience architecting and building Data science and AI solutions.
    • Minimum 6+ years of experience with AWS or other public cloud Data Science solutions
    • In-depth understanding and professional experience with AWS Data Analytics and AI/ML Services
    • Demonstrated knowledge of software development tools and methodologies
    •  Solid understanding of agile methodologies
    • Master or Ph.D. in Computers and/or Data Science.
    • AWS, Azure or GCP Certified ML Certified Specialist

    • Discover your inner Racker: Racker Life

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.