Sitecore Architect

United States - Remote /
Americas Go To Market – Rackspace Application Services Specialists /
Full - Time

Rackspace Sitecore Architects are the final authority and represent the highest level of knowledge for our Sitecore support offering. 

The Sitecore Architect is responsible for providing deep application support and advisory services for Sitecore XP and Sitecore Commerce application platforms and associated technologies

The Sitecore Architect works closely with Rackers, customers, and systems integrators to provide a seamless and customized design, architecture, and support experience

The Sitecore Architect will advise engineers and will directly engage to resolve customer issues, manage ongoing technical projects, and guide our Digital Systems Engineers, who assist in implementing the standards and solutions
The Sitecore Architect will review and determine customer configurations through all phases of the customer lifecycle including initial design, implementation, performance tuning, and security hardening. In addition, this role will advise and guide the Digital Systems Engineers in developing automation in an effort to provide scalable and repeatable solutions for application installation and customer deployments.

Acting as a partner to our customers and internal teams, the Sitecore Architect is responsible for creating customer loyalty through extensive knowledge in application and infrastructure performance tuning, and by working with internal teams to deliver a comprehensive, consistent and Fanatical customer experience.
The Sitecore Architect is also responsible for the additional responsibilities of representing Rackspace in product meetings and to third party vendors, and in mentoring and developing Sitecore Engineers as well Application Support Engineers.

The Sitecore Architect will be the final point of escalation for resolving complex customer issues, help facilitate OS-specific meetings and training sessions for knowledge sharing, oversee long-running projects for internal and external customers, and drive the technical development of team members

This position is ineligible for visa sponsorship

You Will:

    • Act as the technical thought leader for the Sitecore platform on all service and support decisions
    • Acts as the final escalation point for all Sitecore application-specific issues.
    • Designs environments from specifications analyze, evaluates, tests, documents, and implements complex Sitecore application solutions
    • Participates in the evaluations, recommendations, and selection of hardware and software solutions
    • Performs project management of estimating, scheduling, and monitoring tasks to ensure timelines are met
    • Guides engineers with tasks associated with the analysis, design, and deployment of computer hardware, and/or operating systems. 
    • Interfaces with different departments within the organization regarding new deployments
    • Set performance standards for customer applications and ensure that monitoring solutions are tailored to these standards
    • Assists the engineer with tuning when appropriate
    • Provide the deepest level of application support and knowledge
    • Design, develop, test, and implement new configurations, architectures, and standards
    • Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
    • Assist customers and internal teams to automate processes and incorporate best practices & methodologies
    • Provide leadership and guidance when customer downtime issues arise and provide RCA support as requested
    • Model the highest level of ownership on customer issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
    • Responsible for the technical development of peers
    • Manage long-running and complex projects for internal and external customers

You Have:

    • 5-8 years of experience in supporting platforms technologies leveraging .NET and running on Windows OS, and application servers,
    • Mastery of basic networking concepts, operational support, hands-on implementation and configuration of Sitecore XP and Sitecore Commerce is required
    • Expertise in Sitecore XP and Sitecore Commerce application platforms
    • Deep understanding of System Configuration Management tools including Powershell DSC, Ansible, Chef or Puppet
    • Mastery of requirements gathering and system architecture for Enterprise-scale customer solutions
    • Working knowledge of web development technologies such as MVC, SOA, WCF, and JavaScript
    • Deep understanding of supporting database technologies such as Azure SQL, MongoDB, Redis and Microsoft SQL
    • Experience with search technologies such as Solr, SolrCloud and Elastic search
    • Experience using Source control systems such as Git, Subversion, or TFS
    • Experience with Code Build and Deployment technologies such as TeamCity, TFS Build, Jenkins, PSake, Octopus Deploy
    • Experience with Sitecore Serialization products such as TDS and Sitecore Courier
    • Deep knowledge and applied experience in Cloud deployments and architectures with a heavy focus on the Azure platform


    • High School Diploma Required.
    • Bachelor’s degree in CS or IS preferred

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.