Senior Manager of Cloud Operations

United States - Austin /
Americas Go To Market – US Government /
Full - Time
Overview

The Senior Manager of Cloud Operations is responsible for building and supporting a team of highly motivated technical and customers enabling individuals in their pursuit of flawless execution and professional growth

Exceptional management and people skills; the ability to engage and motivate staff while managing personnel activities of staff (i.e., hires, mentors, trains, appraises, rewards, motivates, disciplines, recommends promotions and termination as necessary)

Provides direct team leadership and coaching to a support team charged with managing cloud operations, engineering, and customer success engagements

Expected to plan 12-24 months in advance and strategically direct the team toward goals and lead by example

Works’ cross-functionally with other customer representatives, and internal leaders while solving operational concerns and targeting opportunities that affect and improve Rackspace as a company, in addition to self-development and team’s goals

Integrates team with customer’s program initiatives and standards and manages subordinates to develop team projects, goals, and objectives

Provided input opportunities and receives periodic feedback on unit performance

Preferred Austin (remote) due to customer collaboration events and required engagement opportunities

Qualified and selected candidates must be legal permanent U.S. residents, reside in the continental U.S. (lower 48), and will be nominated and required to apply for the FBI’s Criminal Justice Information Systems (CJIS) clearance.

The process includes a national fingerprint-based record check to authorize access to sensitive customer data and systems.

You Will:

    • Plans, directs, and controls the development and assigning of work among team, and leads staff, providing support and direction
    • Develops and establishes departmental standards and procedures that align to contractual obligations and integration requirements
    • Drives changes in procedures, systems or processes that would increase efficiencies
    • Works directly with leadership and internal business partners to manage and target positive financial trends of a multimillion-dollar budget
    • Provides input in establishing the operational budget and manages adherence
    • Oversees team operations and reports to senior management
    • Oversees adherence to external and internal policies and procedures
    • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions, communicating, and implementing efficiencies
    • Attends weekly customer meetings and interacts with senior internal and external personnel
    • Provides strategic leadership and direction
    • Strategically analyzes operational processes, business procedures and performs assessments for identifying opportunities for improvements to the customer experience and internal workflow
    • Serves as primary internal and external liaison among various business groups, representing both Cloud Operations, as well as broader performance metrics and goals
    • Selects develops and evaluates personnel to ensure the efficient operation of the team’s functional areas
    • Provides instructions, supervision and mentorship while managing and developing the team
    • Strives for operational excellence builds team culture and pursues self-development opportunities
    • Experience in handling multiple tasks, and able to prioritize highly varied work levels and interactions to maintain required productivity levels and positive engagement

You Have:

    • 8-10 years working knowledge of a technology-based service-oriented industry as a people manager/leader
    • 5 years’ experience in running medium to large scale projects with varying complexities
    • Excellent leadership with organizational structure experience, operational planning, project management, data-driven decision making, strong communications skills and detail-oriented
    • Thorough understanding of industry practices and adherence of company policies and procedures; resolves a wide range of issues in collaborative and practical ways
    • Strong understanding of cloud computing, ITIL certification a plus- or an aptitude and desire to expand professional knowledge
    • Excellent problem-solving abilities, coupled with a desire to take on responsibility

Education:

    • High school diploma or equivalent required
    • Bachelor's degree in business or computer science preferred; may also have post-graduate education or training

Eligibility

    • Qualified and selected candidates must be legal permanent U.S. residents, reside in the continental U.S. (lower 48), and will be nominated and required to apply for the FBI’s Criminal Justice Information Systems (CJIS) clearance.
    • The process includes a national fingerprint-based record check to authorize access to sensitive customer data and systems.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.