AWS Support Engineer II (Pune/Bangalore/Delhi)

India - Remote / India - Gurgaon
Public Cloud - Offerings and Delivery – Cloud Infra Services /
Full - Time /
Remote
Job Description:
 
As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.

Key Responsibilities:

    • Advanced Troubleshooting:
    • Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
    • Analyze and fix application performance issues on AWS infrastructure.

    • Automation:
    • Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
    • Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
    • Automate common Kubernetes tasks

    • Cluster Management:
    • Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
    • Manage Kubernetes resources such as namespaces, deployments, and services.

    • Automation:
    • Write and maintain Terraform modules for provisioning EKS clusters and associated resources.

    • Backup & Recovery:
    • Configure and verify backups, snapshots, and disaster recovery plans.
    • Perform DR drills as per defined procedures.

    •  Optimization:
    • Monitor and optimize AWS resource utilization and costs.
    • Suggest improvements for operational efficiency.

    • Support Escalations:
    • Address Level 2 support tickets and provide resolutions for moderately complex issues.

    • Collaboration:
    • Assist Level 1 engineers with escalations and mentor them as required.
    • Work closely with application teams to deploy and manage services effectively.

Required Skills and Qualifications:

    • Technical Skills:
    •        Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
    •        Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
    •        Experience with AWS CloudFormation and Terraform.
    •        Understanding of AWS security best practices and identity and access management.
    •        Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
    •       Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
    •         Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.

    •    Soft Skills:
    •        Excellent problem-solving and analytical skills.
    •        Strong communication and interpersonal skills.
    •        Ability to work independently and as part of a team.
    •        Customer-focused approach.

    •    Certifications (Preferred):
    •        AWS Certified Solutions Architect - Associate
    •        AWS Certified DevOps Engineer – Professional