Job Profile Summary

Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Responsible for day to day monitoring, maintenance, and development of the Backup and Storage infrastructure throughout our global datacenters.

Backup and Storage Infrastructure Engineers have an extensive knowledge of storage and backup technologies and will handle escalations, and where necessary, work through these issues to resolution with the appropriate vendor.

Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines

• Solves complex problems

• Works independently, receives minimal guidance

• May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives

• Acts as a resource for colleagues with less experience

• Level at which career may stabilize for many years or until retirement Critical Competencies

• Systems Thinking: Takes a whole systems approach to analyze issues and implements holistic solutions by ensuring that linkages between structure, people, process and technology are made

• Idea Creation: Designs completely new solutions, methods and products, where nothing existed prior Key Responsibilities

• Other Incidental tasks related to the job, as necessary.

• Schedule maintenances; develop implementation plans and documentation; review and monitor end to end processes

• Create Change Requests to perform software maintenances and hardware refreshes

• Work with vendors to escalate and resolve more complex issues

• Evaluate processes and procedures to identify efficiencies; develop strategies for implementation and provide change management and documentation

• Design and build new infrastructure components, as needed

• Create and update wiki articles where the process deviates from documentation or lacks details

l • Technical point of escalation to the Storage and Backup Support teams; resolving customer issues, working in collaboration with partners across the business, as required

• Evaluate escalated issues, determine, and execute resolutions to resolve multi-customer impacting events, often requiring on-the-spot decisions

• Lead tasks relating to problem management, process improvement, reporting, and customer infrastructure

• Lead functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Storage and Backup Function

• Develop technical training for storage and backup and the support organization

• Mentor and assist Rackers across the organization

• Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business

• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships

• Collaborate and share knowledge with other Engineers and Administrators on the support floor Knowledge

• Strong technical knowledge in technology troubleshooting methodologies, design, and implementation

• Strong knowledge of data backup and restoration methodologies

• Strong knowledge of, but not limited to MMC consoles, event viewer, Strong FTP file transfers, user permissions, and service management within Microsoft Windows Server and/or the ability to (but not limited to) navigate file systems, editing with vi, identify running services and processes, SSH and FTP, file permissions, and Strong network troubleshooting tools within Redhat Linux

• Strong knowledge of TCP/IP, DNS, Email, and networking

• Strong knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms • Strong knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange

• Strong working knowledge of Networking, Fiber Channel concepts, and technologies

• Strong understanding of patching - documents changes based on requests for change

• Strong ability to apply change control procedures

• Strong ability to perform cross platform troubleshooting tasks

• Proficient knowledge an applied experience of both Project Management methodologies and Process Improvement best-practice

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Skills

• Passionate about technology and has a desire to constantly expand technical knowledge

• Detail-oriented in documenting information and able to own customer issues through resolution

• Able to handle multiple tasks and prioritize work under pressure

• Demonstrate sound problem-solving skills coupled with a desire to take on responsibility

• Strong written and verbal communication skills, both highly technical and non-technical

• Fluency in multiple languages is a plus

Education

• Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field

• At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

Certifications

• Commvault Certified Professional Required

• NetApp Professional or Isilion PE Certification

Experience

L1 - 4-7yrs experience

L2 - 6-10yrs experience

• A minimum of 4 years of experience maintaining storage arrays and backups

• Technical customer support experience in a cloud hosting/technology environment Physical Demands Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations. Travel Occasional domestic/international travel, less than 50% Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

 

 

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.