Responsibilities

• Other Incidental tasks related to the job, as necessary.
• Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
• Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions
• Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities
• Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.
• Research, plan and coordinate complex maintenance activities
• Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.
• Review vendor support escalations to identify training opportunities
• Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations
• Contribute to the development of technical best practices for administrative responsibilities
• Prepare and review defined policy and process standards
• Own assigned account specific complex projects and act as an informal project lead to work with stakeholders
• Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies
• Coach, mentor and assists Rackers across the business
• Collaborate with Account Managers and Business Development Consultants to build strongcustomer relationships
• Collaborate and share knowledge with the OS support floor
• AWS Well Architect Framework Reviews & Operations review, Discover & Enhancement workshops, White boarding sessions.
• Delivery & Deployment Approach, Infrastructure & Cost Optimization.
• RFP/RFI, Scoping, Solution Sizing, Technical Proposal, Cloud Assessment & Readiness, Platform Evaluation, TCO analysis, Bill of Material, Resource effort price, modelling.
• Building and proposing Solution Architecture, High and Low-Level Design.