Customer Success Manager

New York /
Operations/Customer Success /
Full-time
We are looking for a collaborative and driven customer success professional to be a proficient leader of a growing account management and customer success team. You will serve as an account manager for our core customers by reviewing contract performance, showcasing new product features/services, and investing in employer relationships.

You'll also work closely with internal teams to help inform our product roadmap and marketing materials with customer and employee feedback. You will be expected to not only our current market but our potential prospective clients, find creative ways to engage our customers and their employees, and help shape our value proposition to our customers.

Responsibilities:

    • Lead and manage a growing team of Customer Success Associates
    • Provide a high-touch relationship for our customers on an ongoing basis
    • Drive revenue and own team outcomes through establishing churn-reducing practices and generating additional opportunities for account expansion
    • Collaborate with internal teams to develop specific short and long-term account plans that meet the needs of customers and optimize revenue and retention opportunities
    • Understand our customers' pain points to best position adaptive insights

Experience:

    • 5+ years of Customer Success experience
    • 2+ years of management experience
    • B2B experience in service industry (preferably in the healthcare or health tech space)
    • Proven ability to effectively manage teams with a high degree of success
    • Previous success of retaining and growing customer relationships, and a knack for solving customer problems and discovering opportunities for addressing the root causes of churn
    • Ability to prioritize, multi-task, and perform effectively under pressure
    • A self-starter who thrives in a fast-paced, ever-growing, rapidly changing, startup environment

Benefits:

    • Competitive salary
    • Flexible vacation policy
    • Medical Benefits 
    • Performance bonus
    • A company with an inspirational vision, a dynamic work environment, and a team of smart, ambitious, and fun to work with colleagues!
We keep organizations healthy, happy, and productive. Radish Health is your go-to primary care provider, tackling the complexities of the healthcare system so you don't have to. No need to waste time at the doctor’s office. We bring care right to your fingertips in our app, on the web, or at your workplace.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

https://www.radish.health