Account Manager

San Francisco
Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. Our headquarters are in the heart of San Francisco’s financial district but we are truly a global team, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done.

Learn more about Rainforest QA by visiting our LinkedIn, Glassdoor, Instagram, and Facebook pages.

Account Manager

As an Account Manager at Rainforest QA, you'll be responsible for maintaining client retention and covering upsell opportunities. Shaping customer relationships, managing customer expectations, and ensuring a deep technical understanding of Rainforest QA .

What you’ll do

    • Partner with the Sales and Customer Success teams to grow accounts  - through sales of new products, increases in volume of testing, and expansion across business units
    • Own a quota: Identify expansion opportunities with current customers that will help them drive success throughout their organization
    • Create processes: Determine the land and expand process within our current structures, set criteria for success of a pilot with the Sales and Customer Success Teams
    • Gather business and technical needs of customers and drive solutions forward
    • Become an expert in all areas of the product
    • Partner with Product and Engineering Teams and act as the internal voice of customers in product development
    • Focus on customer retention and renewal number

What we’re looking for

    • 3+ years proven experience owning strategic expansion relationships at tech companies; experience with technical buyers is a plus (hunter or farmer)
    • Exceptional communication and negotiation skills
    • Someone who regularly exceeds goals while delivering value to customers
    • Startup mindset: ability to adapt to rapidly evolving products and processes
    • Consultative selling approach to fully understand the needs and prescribe a solution
    • Challenger: Challenge the customer to think differently and question customer asks
    • Relationship builder: a true people-person who enjoys building rapport with senior engineering leaders
    • Problem solver: a strategic thinker who is self motivated, great at self-managing, and connects the dots

How we'll reward you

    • Competitive compensation and stock options
    • 100% Medical, dental, and vision insurance covered (75% for dependents)
    • Voluntary 401 k program
    • Daily catered lunch and snacks
    • Subsidized commuter benefits
    • Generous vacation time
    • Professional development, in-office career coaching, and conference attendance
    • Weekly team activities like happy hours, in-office yoga, and much more

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.