Technical Account Manager

San Francisco / United States
Customer Success
Full-time
As a Technical Account Manager (TAM) you'll become a trusted partner for our customers (both current and prospective!) by providing technical guidance on implementations and integrations. Rainforest customers are most successful when they've deeply integrated Rainforest QA into their CI/CD pipelines (both through software & processes) and you'll help them get there! Your guidance and support will be crucial to developing long lasting, successful relationships with our customers.

What you’ll do

    • Act as a trusted partner and technical adviser to customers & prospects
    • Manage and deliver implementation/integration projects to new & existing Rainforest customers
    • Effectively communicate information to executive team.  Resolve and/or escalate project issues in a timely fashion
    • Maintain clear documentation to keep internal stakeholders informed on the customer's status
    • Provide training, both internal and external, as a subject matter expert
    • Proactively investigate alternative approaches, technologies, or partnerships
    • Stay fluent in all of Rainforest's different features, including our unique QA automation offering

What we're looking for

    • 3+ years of consulting or professional services experience, and at least some software development experience
    • Desire to work in a customer facing role and interact with customers at multiple levels
    • Experience working within a revenue team and other non-technical partners
    • Strong understanding of SDLC, DevOps and QA best practices and standard methods
    • Ability to break down ambiguous problems into concrete, manageable components
    • Experience owning, managing, and driving multiple projects of high complexity, often simultaneously
    • Demonstrated ability in creating, communicating, and delivering actionable plans to a diverse audience, including executives
    • Bonus: working as a software engineer or QA engineer within a sizable (5+) person team, personal programming projects, open source community involvement

How we'll reward you

    • Competitive compensation and stock options
    • 100% Medical, dental, and vision insurance covered (75% for dependents)
    • Voluntary 401k program
    • Weekly lunch stipend
    • Subsidized commuter benefits
    • Unlimited Vacation
    • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.