Vice President of Infrastructure/SaaS Operations

Remote, South Africa
Engineering /
Full-Time /
We are seeking an experienced and dynamic Vice President of Infrastructure/SaaS Operations to lead our Infrastructure, Uptime, Incident Command, DevOps, and Cybersecurity teams. The ideal candidate will be a strategic leader with a strong technical background and a proven track record of implementing and managing robust infrastructure, ensuring high uptime, handling incident responses effectively, and driving DevOps and Security practices to optimize and safeguard our production environments.


Responsibilities: 1. Infrastructure Management:

    • Oversee the design, implementation, and maintenance of scalable and resilient infrastructure to support our applications and services.
    • Develop strategies to optimize infrastructure costs while ensuring performance, reliability, and security.
    • Stay abreast of emerging technologies and industry best practices to continuously improve our infrastructure.

Responsibilities: 2. Uptime and Reliability:

    • Set and enforce uptime targets, working closely with cross-functional teams to ensure that service level objectives (SLOs) and service level agreements (SLAs) are met.
    • Implement monitoring and alerting systems to proactively identify and address potential issues before they impact users.
    • Lead incident postmortems to identify root causes and implement preventive measures to enhance system reliability.
    • Conduct risk assessments and business impact analyses. Develop and implement risk mitigation strategies to address identified risks and vulnerabilities.

Responsibilities: 3. Incident Command:

    • Establish and maintain incident response procedures and protocols, ensuring that the team is prepared to effectively manage incidents of varying severity.
    • Lead incident response efforts during critical incidents, coordinating with technical teams to resolve issues promptly and minimize impact on users.
    • Foster a culture of accountability and continuous improvement within the incident response process.

Responsibilities: 4. DevOps and SRE Practices:

    • Drive the adoption of DevOps and SRE principles across the engineering organization, promoting collaboration between development, operations, and quality assurance teams.
    • Implement automation tools and processes to streamline deployment, testing, and monitoring workflows.
    • Mentor and develop team members, fostering a culture of learning and innovation.

Responsibilities: 5. Cybersecurity

    • Oversee the establishment and maintenance of a cybersecurity program that effectively protects information assets against unauthorized access, data breaches, and cyber threats.
    • Ensure the implementation of security measures, including firewalls, anti-virus software, and intrusion detection systems.
    • With the Direction of Infrastructure to implement oversee a comprehensive disaster recovery plan, that is aligned with our high availability targets, including internal process and training.
    • Oversee a regular cadence of penetration testing exercises across all the company’s product lines, and ensure that identified vulnerabilities are logged, prioritized, and addressed within engineering teams.
    • Attend and contribute to regular Information Security Committee meetings.

Responsibilities: 6. Governance and Compliance

    • Experience with governance and compliance regulations such as ISO27001, NIST.
    • Work with the Director of Governance & Compliance too develop, implement, and maintain policies, procedures, and controls in accordance with ISO 27001 standards to ensure information security management system (ISMS) effectiveness.


    • Bachelor’s or master’s degree in computer science, engineering, or a related field.
    • 7 years of experience in engineering leadership roles, with a focus on infrastructure, uptime management, incident response, DevOps, and SRE.
    • Proven track record of designing and managing scalable infrastructure in cloud environments (e.g., Azure Commercial, Azure Gov, AWS, GCP).
    • Strong understanding of networking, security, and system administration principles.
    • Experience with incident management frameworks (e.g., ITIL, SRE) and incident response tools.
    • Hands-on experience with DevOps tools and practices (e.g., CI/CD pipelines, configuration management, containerization).
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making at all levels of the organization.
    • Demonstrated leadership ability, with a focus on coaching, mentoring, and developing high-performing teams.
    • Extensive knowledge of cybersecurity frameworks, ISO 27001 standards, and regulatory compliance requirements.

Preferred Qualifications:

    • Experience in a fast-paced startup environment or high-growth technology company.
    • Certifications in relevant areas such as Microsoft Azure Cloud Architect, Certified Kubernetes Administrator (CKA).

Behavioural Competencies

    • Results oriented, excellent problem solving, strong analytical skills and self-managed
    • High attention to detail
    • Technically minded and be able to understand and communicate using technical jargons and terminologies with ease
    •  Work well under pressure.
    • Good communication skills (Written and verbal)

RapidDeploy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, age, or veteran status.