Head of Operations

[MX] Ciudad de México
Operations – Operations

We are looking for a HEAD OF OPERATIONS for the biggest on-demand platform Latam. We deliver love and everything from groceries to top restaurant meals and cash at your doorstep.

At Rappi, no two days are the same. We love to hustle, work hard for a greater good, and strive to be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this position is crucial in our pursuit of providing a game-changing experience for our users, couriers and partners.

What we are looking for

    • We’re looking for an experienced, curious and passionate Head of Operations to help optimize and manage the Mexico operation. You will need to be quick thinking, creative and have a strategic mind and the necessary leadership skills to build a strong team.

Required skills and experience

    • 7+ years of work experience with a background in operations - startup or tech experience is a big plus.
    • Experience in working effectively with internal and external stakeholders in a highly dynamic and constantly changing environment.
    • Strong project management experience.
    • Exceptional business judgement and critical thinking skills.
    • A track record of building, leading and developing a high performing team.

What are you going to do?

    • Be responsible for building and optimizing best in class operations at Rappi.
    • Ensure sufficient supply at all times (quantity and quality of couriers) by having an efficient acquisition strategy, balancing supply and demand in the marketplace, and ensuring positive couriers engagement. 
    • Manage a team of highly motivated city operations managers throughout the country.
    • Work to provide the best possible experience for our couriers, making Rappi the delivery app of choice to partner with.
    • Aggregate internal and external customer feedback through different channels and liaise with the product team to regularly enhance the product based on courier feedback as well as internal UX testing.

The challenges you’ll face

    • Being a highly motivated, versatile, adaptable, and well-rounded leader.
    • Someone who can create and drive strategy but also roll up their sleeves and be pro active.