Customer Onboarding Specialist

Melbourne, Australia /
Customer Experience + Insights – Zipline /
Fully Remote - Full Time
If you love start-ups, are an avid-learner and keen to go on a rapid growth journey - read on!  

Top five things ‘why Zipline’:
- We empower people to decide how to hit their results & make an impact 
- Genuinely awesome team & culture. We promise no games, no politics
We’re a ‘fast 100’ company, growing quickly - so there’s loads of opportunities!
- As lockdowns end, you can decide on your ideal mix of work from home &/or our office
- Great perks; new Macbook, generous health+wellness budget to use how you wish, paid for performance coaching, kindle/audible with
300+books pre-loaded etc. etc.

A bit more us:
Zipline is all about helping companies improve their customer experience and automate their in-person visitor and staff compliance requirements.

We work with great organisations like Adidas, 7Eleven, Coles as well as leading Aged Care and HealthCare organisations such as St Vincents, Regis & Estia.

We’ve grown from about 20 to 60 people in the last 12months and would love to explore having you join us for our next chapter as we continue scaling.

About the role:
We‘re on the hunt for an experienced onboarding/implementation specialist to join the Customer Success Team. In this role, you would own the critical early phase of the customer lifecycle; onboarding and adoption.

Utilising your project management skills, your primary responsibility will be to ensure the successful rollout of Zipline products (hardware and software) for our enterprise customers, supporting them from kick-off through to BAU and handover to their CSM.

Key responsibilities:
- Build, own, and execute onboarding success plans
- Facilitate kick-off meetings with customers, engaging and coordinating stakeholders at various levels
- Effectively project manage multi-tranche projects across several customers concurrently, balancing priorities to ensure
timelines are met
- Deliver product training to large groups of users and stakeholdersCreate guides, videos and articles to increase user proficiency 

About you:
- 3+ years managing complex enterprise implementation projects with experience either in SaaS or Health/Aged Care
environmentsYou’re an exceptional communicator with impressive executive presence
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding

Whats on offer
- Competitive salary
- Become a shareholder! We will offer you a stake in our success (via employee share options)
- We’re a customer focused, software product company run with humility and transparency
- We are a modern “remote first” company - so we seamlessly mix WFH and offices as we have people across Australia, Singapore, Bali and the
- If you’re in a major city, we offer a gorgeous working space to complement your home set up.
- New Macbook (or Surface)Kindle & Audible account with over 300+ books 
- Generous Health & Wellness budget, 6+ paid for psychologist/workplace performance coaching sessions per year

Our promises to you
We believe in creating an environment where you are doing meaningful work, building meaningful relationships, and having fun. 

- You’re empowered to solve problems and will be given the right tools and culture to get it done
- You will always know where you stand with management - no games or politics here
- We want you to always be learning and growing – so will support you in that journey
- Encourage you to speak up, both about what's great and what's not
- We will celebrate your hard work and key milestones Input into the product roadmap - everyone has the ability to influence.
- A purpose driven organisation with a vibrant and positive culture