Customer Success Associate
Ravel's Customer Success Associates work with our law firm and school customers to help them get full value from Ravel. As a Customer Success Associate you work with customers to provide training, support, gather feedback and increase awareness. At firms, this will bring you into contact with people throughout the organization, including associates, partners, and librarians. You will work in coordination with our Customer Success Managers, who are a customer's primary point of contact and are responsible for support and account management. You make a vital contribution to revenue outcomes such as renewal and upsell.
What Great Performance Looks Like
- Drive high product usage to ensure customer satisfaction, renewal, and upsell opportunities
- Collect customer success stories and other product feedback and ideas
- Ensure that individual customer users receive excellent product training
What We Are Looking For in You
- Organized and professional
- Ability to develop advanced product knowledge
- Ability to conduct sophisticated, customized product training and demos for any kind of user
- Bias for action and driven to overcome challenges
- Ability to build strong relationships with customers
- High empathy for people
- Excellent written and oral communication skills
Strongly Preferred Skills
- JD with 1+ year of experience clerking or in litigation practice with significant research component
- Very comfortable with technology
- Proficient with Microsoft Office products
It’s an exciting time to join Ravel, a 25+ person venture-backed startup located in SOMA. Ravel is a legal search, analytics, and visualization platform. At a time when the amount of legal information is rapidly growing in scale and complexity, Ravel provides insight into what's important, why it's important, and how to use it. We make research radically easier and more insightful.
Ravel was launched from Stanford University Law School, Computer Science Department, and d.school research into legal information analysis and design, with the support of CodeX (Stanford's Center for Legal Informatics).