Head of Advanced Services

Herzliya /
Customer Support /
Full time
/ Hybrid
About Reblaze
Reblaze is a cloud-based, fully managed security solution provider for sites, web applications, services, and APIs. Its unified and proprietary technology solution is fully integrated with AWS, Azure, Google, and Digital Ocean, and combines Machine Learning, adaptive threat detection, and dedicated Virtual Private Clouds to protect client assets from Internet threats. It offers next-gen WAF, autoscaling DoS/DDoS protection, Bot Management, API Security, CDN integration, real-time traffic control, and more via its intuitive web-based management console. Biometric human detection and Behavioral Analysis identifies and blocks even sophisticated modern bots that mimic human actions and can evade traditional bot mitigation solutions. In addition to its international partner network, Reblaze has offices in the U.S. and Israel.

The Role
Managing a team of highly technical individuals handling mission-critical platforms of international enterprise accounts at several operational aspects from design to implementation via day-to-day optimizations and tuning, while ensuring their satisfaction.

Requirements

    • Manage the daily activity of the Advanced Services Team 
    • Manage Onboarding activities for the company's new customers
    • Manage the team KPI Create and maintain work procedures
    • Growing and mentoring your team members
    • Collaborating with other teams within the Support, DevOps and Sales
    • Proactively build your team, recruiting and on-boarding
    • Lead the team’s atmosphere and culture

Who You Are

    • 5+ years experience in Managing tech support organizations 
    • Experiences in Cloud technologies: AWS, GCP and Azure - MUST
    • Experiences in the Cyber Security - MUST
    • Experience with WAF - MUST
    • Experience working in a multicultural environment
    • Great people skills with the ability to work with everyone
    • Tech savvy, team player with a "can do" attitude
    • Independent, responsible, with a true desire to make an impact
    • Passionate about IT and cloud engineering and constantly expanding your knowledge
    • An expert in balancing the trade-offs between technical and product priorities
    • Driven by tough challenges, and producing reliable and scalable solutions
    • Excellent verbal and written communication skills at both the technical and customer levels in English