Operations Manager (Multiple Locations)

Zaragoza Area
Operations – Launch
Full-time
Reby

Reby is a new fast and convenient Urban Mobility service that provides on-demand electric kickscooters. We are a new stealth-mode tech mobility startup based in Barcelona. We have an outstanding team coming from companies like Rocket Internet, Linio, Twitter, Uber, Lyft or Tesla. We are well-backed by top-tier investors and launching operations in Barcelona pretty soon.

You’ll be a part of a close-knit team, working in concert with a focused organization comprised of other Engineers, Designers, Product Managers, and Data Scientists.

Responsibilites

    • Manage a team ranging from 5 to 20 specialists 
    • Triage data, customer service complaints, and supply/demand into efficient routes and dispatch actions to be performed by field specialists 
    • Assure the achievement of the targets for operations
    • Manage staff 
    • Coordination with 3PLs
    • Local HR for operations
    • Analyze and look at data to identify trends and performance improvement opportunities 
    • Train, measure and correct the daily performance of operations specialists
    • Respond to customer service complaints in coordination with customer support team
    • Troubleshoot and fix potential scooter issues or escalate issues if needed 
    • Communicate the status of local operations to headquarters and City Manager
    • Able to work nights and weekends  

Requirements

    • Min. 5 yrs of Senior experience in Operations
    • Strong operational skills
    • Excellent communication and management skills
    • Ability to deal with ambiguity
    • Analytical and strategic mindset
    • Knowledge about Mobility industry