Technical Field Support Engineer

Denver, Colorado
Operations – Commissioning / Customer Service /
Full Time /
Hybrid
Redaptive Inc. is seeking an experienced Technical Field Support Engineer to provide technical support and data validation for installing metering solutions with 3rd party electricians nationwide.  In this role, you will also be critical in analyzing and resolving meter data discrepancies and developing technical solutions supporting ongoing meter maintenance operations.  This position reports to the Manager of Field Engineering.

Redaptive is an Energy-as-a-Service provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help many of the world’s most sophisticated organizations reduce energy waste, save money, lower carbon emissions, and meet sustainability goals across their entire real estate portfolios. With Redaptive, customers can quickly overcome capital and contractual barriers to achieve energy-saving benefits, all with real-time data powered by Redaptive’s proprietary Data-as-a-Service metering platform.
 
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Key Responsibilities

    • Support installation of metering solutions by 3rd party electricians nationwide
    • Provide technical support as an expert on metering and data systems
    • Respond in real-time to critical technical field challenges. Troubleshoot issues, define immediate solutions and communicate closure
    • Identify long-term corrective and preventive actions.  Leverage tools, training, and process changes to avoid the recurrence of issues
    • Verify installer compliance with installation and safety requirements
    • Deliver support primarily by phone, email, and videoconference, but travel to installation sites when required
    • Effectively and proactively communicate project needs, changes, and status to internal and external team members

    • Data verification & ongoing maintenance
    • Verify that meters are wired and networked correctly by reviewing photos and post-installation documentation and by inspecting the job site if necessary
    • Provide guidance and resolutions for installation/commissioning/configuration issues and concerns
    • Work cross-functionally to help drive corrective actions.
    • Work cross-functionally with teams to improve data accuracy of field concerns.
    • Respond on time to address offline meter cases
    • Manage cases: analyze, troubleshoot, and provide timely technical solutions and statement of work documentation
    • Verify the scope of work completion

Requirements/Qualifications

    • Bachelor’s degree in Electrical Engineering or a related field or Electrician, licensed as a Journeyman or Master Electrician preferred
    • 5+ years’ experience working with electrical contractors, facility managers, or project managers
    • Travel expectation: 10%-15%
    • Experience in managing electrical contractors and guiding electricians
    • Excellent technical knowledge of three-phase electrical power systems and equipment
    • Knowledge of building electrical systems and controls (lighting, HVAC, etc.)
    • Excellent verbal and written communication skills, able to tailor communication between non-technical and technical audiences
    • Must be detail-oriented, effectively handle multiple priorities, and have a strong quality mindset
    • Basic-level technical knowledge of data networking and cellular networks
    • An understanding of Electrical Safety, NFPA 70e, and OSHA. Including Arc Flash Requirements and PPE
    • Knowledge and experience in setting up technical training programs
    • An understanding of project management workflow, order fulfillment, and post-sales service/support
    • Knowledge of gas and water systems is a plus
    • Technical knowledge of power meters is a plus
    • Knowledge of Python and PowerShell is a plus
    • Salesforce and Asana knowledge is a plus
    • Weekend and off-hour support required as needed

The Perks!

    • Equity plan participation
    • Company-subsidized benefits: medical, dental, vision, life insurance
    • Flexible Spending Accounts: healthcare and dependent care
    • Immediately-vested 6% 401(k) match 
    • Flexible Time Off 
    • Expected annual salary: 94k (subject to adjustment for relevant experience, skills, geo location)
    • Annual bonus target: 15% of base pay earnings, subject to company and individual performance

    • Our company culture is exciting, collaborative, and fast-paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven and passionate and want to take on diverse challenges to help grow a great company.

      Permanent Authorization in the US is required at this time.
About Redaptive Inc.
Redaptive is an Energy-as-a-Service and technology provider that funds and installs energy-saving and energy-generating equipment. Redaptive’s programs help organizations accelerate and scale efforts to reduce energy waste, optimize costs, increase resiliency, and meet sustainability goals across their entire real estate portfolio. With Redaptive, customers can quickly overcome capital and resource barriers to achieve energy-oriented benefits. Our proprietary best-in-class meters and data solutions validate and report on critical building information. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures, Rabobank, CPP Investments, and Honeywell.

Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment. For more information, visit redaptive.com

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