Senior Process Analyst

Anywhere in India /
Redaptive Services Private Limited – India Team /
Full Time
/ Remote
Redaptive is seeking a Senior Process Analyst, who is quality-obsessed and passionate about developing and improving processes. Redaptive works at a fast pace. You should be comfortable with change, embrace the opportunity to wear multiple hats, and take the chance of solving complex problems.
 This role will report to Redaptive’s business operations team and support the entire company with process development, analysis, and governance. The ideal candidate is a seasoned Senior Process Analyst who is decisive, action-oriented, and able to manage deliverables effectively. We need someone with strong process design and analytical skills. The right candidate will be capable of independently evaluating existing processes for continuous improvement and gaps. They need to have an extremely high standard for quality of work. In addition, this person must have the ability to think strategically and act tactically at the same time. They will be expected to deliver process-related projects with measurable results and possess strong written and oral communication skills. 
You will also be required to work between 3-11 PM IST (potentially flexible).

Job Responsibilities

    • Work with stakeholders to develop and map out process flows by conducting interviews to gather a needs assessment, task analysis, and a thorough understanding of the business. 
    • Review, analyze, and turn process-related conversations into tangible work products and process flows. 
    • Able to prioritize, plan, and manage multiple projects & Stakeholders in parallel.
    • Conduct gap analysis of existing processes to identify core priority areas for re-engineering and improvements.
    • Manage the development of a process governance program for the company. Conduct audits and regular maintenance of the process maps. 
    • Serve as the process subject matter expert providing insights on best practices for process design – discovery research, design concepts, usability studies, piloting, post-launch evaluation, and iteration.
    • Identify the critical path of each process and ensure there are metrics of success that can be identified and tracked within. 

Job Requirements / Qualifications

    • 5+ years’ experience in process analysis and governance.
    • Experience defining process requirements and using data and metrics to determine improvements.
    • Experience developing processes from scratch through requirements gathering and stakeholder interviews.
    • Experience working cross-functionally with technical and non-technical teams.
    • Has a successful track record of implementing process governance & audit programs.
    • Has a background working with many various levels of stakeholders, and effectively managing differing communication styles.
    • Strong process analysis background and demonstrated success in closing process gaps.
    • Creative problem-solving techniques.
    • Has mastered the ability to effectively prioritize and manage multiple projects at a time and escalate appropriately.
    • Applies both strategic and tactical skills to solve complex business problems and drive process improvements.
      Must Haves:
    • Exceptional customer service mindset and demonstrated ability to earn the trust and partner with teams to deliver results.
    • Ability to thrive in a fast-paced environment.
    • Highly organized and able to prioritize and execute multiple tasks and projects against tight timelines.
    • Exceptional Project management, communication, and organizational skills
    • Experience using Lucidchart, Microsoft based systems (Office, Word, Excel, Powerpoint), Sharepoint, and Asana * Salesforce Netsuite knowledge 
About Redaptive Inc.
Redaptive is the leading Energy-as-a-Service company that enables businesses to meet largescale energy efficiency and strategic technology objectives. With over $1 billion in project lending capacity, Redaptive deploys best-in-class energy efficiency technologies across large commercial real estate portfolios through a unique, data driven shared savings model. Redaptive is backed by CarVal, ENGIE New Ventures, Linse Capital, CBRE, Evergy Ventures and CPP Investments.

Our company culture is fun, collaborative, and fast paced. We are passionate about changing the world and helping our customers to become more environmentally sustainable and profitable. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company. Redaptive, Inc is an equal employment opportunity employer and all qualified applicants will receive consideration for employment.

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