Account Collections Specialist

Denver, CO
Business Operations – Accounting /
Full-time /
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list.  If our mission resonates with you, let’s talk.

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
The Collections Specialist will be a key member of the Accounting team and will work closely with our Sales department to provide a first class experience for our customers.  In this role your primary responsibility will be ensuring the Company’s customers adhere to our contractual payment terms and to help facilitate timely collections on the Company’s accounts receivable balances.    The role may also include performing  billing reviews, cash applications, invoicing, customer communication, and AR reporting and reconciling.  The ideal candidate will collaborate well with others, have exceptional attention to detail, experience with customer interaction from a collections viewpoint, and emanate a service focused mindset.  The position will report directly to the Company’s Accounting Manager.

What You'll Do

    • Ensure customer  account balances due to the Company are paid timely.
    • Contacting clients through emails and phone calls.
    • Developing a collection process that  helps in exceeding the company’s financial goals.
    • Creating repayment plans, if necessary.
    • Starting legal action to recover debts, when necessary.
    • Proposing appropriate bad debt reserves based on the status of collection efforts on specific accounts.
    • Prepare regular readouts on past due accounts to management.
    • Collaborate closely with the sales and customer success teams to utilize internal resources to supplement collection efforts.
    • Apply payments against customer accounts.
    • Assist customers in reconciling past due accounts.
    • Participate in the customer on-boarding process, including potential Dunn & Bradstreet reviews, credit checks, portal set-up, etc.
    • Carry out billing, collection and reporting activities according to set deadlines.
    • Serve as the primary point of contact for customer questions related to billing, invoicing and payments through emails and phone calls.
    • Investigate and resolve customer inquiries.
    • Monitor customer account details for non-payments, delayed payments, and other irregularities.
    • Assist with month end closing.

What You'll Bring

    • At least 3 years of experience with collections and customer interactions.
    • Excellent communication skills, including the ability to remain calm in stressful situations.
    • Excellent customer service skills with an ability to handle and resolve customer and in-company inquiries and issues. 
    • Ability to maintain confidentiality and exercise extreme discretion. 
    • Demonstrate professionalism and integrity.
    • Excellent problem solving/judgment skills, and high level of attention to detail and accuracy. 
    • Strong organizational skills, and the ability to work under pressure.
    • Ability to handle and prioritize multiple tasks and meet all deadlines.
Targeted base salary range: $62,000 - $67,000 + bonus eligibility and equity depending on experience

*Team is in the office Tuesdays and Thursdays as available

Benefit Highlights:
- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.
- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  
- Fertility Benefits: All new hires are eligible for benefits as of their first day.
- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 
- Paid Parental Leave- Full base pay to bond/care for your new child.
- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 
- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.

The application deadline is March 29th, 2024.

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.