Incident Handler

Remote /
Operations – Incident Handling /
Full-time (Remote)
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!  

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve

The Incident Handling Team is the security operations face of Red Canary! We are the customer’s unique ally in helping secure their organization. As the customer-facing role and voice of Red Canary’s day-to-day interaction with our customer we play a myriad of roles. We are primary incident managers, independent strategic consultants to help move security programs forward, threat hunters, and malware researchers.

 People can only act based on what they know. If our customers only understand part of their security posture, they can’t make the best decisions. Our team helps the customer understand the full scope of information available to them and make informed decisions about their environment. You will act as a trusted partner with customers and as an extension of their security teams to help them to understand and mature their overall security program. If a customer experiences an incident, you will help by taking ownership of the customer's success and providing any resources they need to remediate and recover.

What You'll Do

    • Serve on a team who partners with customers, helping them understand the full scope of information available and make informed decisions about their security program
    • Tailor communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions
    • Advocate for the customer’s well-being, provide expert security advice, and rally internal Red Canary resources for the benefit of the customer
    • Develop knowledge and experience to ask the right questions to customers and provide advice to advance the maturity of their security program
    • Identify, scope, and manage ongoing customer incidents, develop remediation plans, and augment the customer’s security gaps with the necessary skills and resources to improve their security
    • Immerse yourself in the customer’s environment enough to immediately recognize evidence of potential threats 
    • Augment the automated detection of Red Canary’s technical stack with manual hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities

What You'll Bring

    • 3+ years of working in the general IT Security industry
    • Understands the fundamentals of Information Security controls, specifically system-level controls
    • Experience with or the capacity to master Endpoint Detection and Response (EDR) products
    • Understands enterprise technology, network controls, and security operations
    • Foundational knowledge of Digital Forensics and Incident Response (DFIR) processes
    • Great communication skills
Targeted base salary range: $105,000- $135,000 + bonus eligibility and equity depending on experience.

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.