Director, Solutions Engineering
Remote
Customer Success Organization – Solution Engineering /
Full Time /
Remote
Redox is on a mission to make the world’s healthcare data useful. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 4000+ provider organizations and 500+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.
Opportunity & Impact
We are seeking a highly skilled and experienced Director of Solutions Engineering to join our dynamic team. As the Director of Solutions Engineering, you will be responsible for leading a team of solutions engineers to design and implement innovative and effective solutions for our clients. You will work closely with our sales, product, and customer success teams to understand client needs and develop customized solutions that accelerate customers to value with Redox.
As a Director of Solutions Engineering, your responsibilities will include:
- Hire, mentor, and develop an exceptional team of Solutions Engineers.
- Develop strategies and operations to improve win rates. For example, discovering, articulating, and demonstrating Redox’s solution to deliver on specific customer requirements and desired business outcomes.
- Identify and lead initiatives and programs to scale the organization and its operations for future growth.
- Develop processes and metrics and KPIs to improve the effectiveness and efficiency of technical evaluations, workshops, demos, and proof-of-concept engagements.
- Partner with Sales and Customer Success teams to align on overall strategy and priorities and provide support for specific prospects, customers, and partners.
- Develop and foster relationships for key customers at the technical sponsor and executive level.
- Partner with sales leadership to align with and deliver to regional and account plans, strategies and quarterly goals.
- Collaborate with Sales and Customer Success to improve engagement models and ensure the appropriate coverage of prospects and customers.
- Partner with Product, Engineering, Marketing, and Customer Success teams to provide feedback to improve products, services and value messaging based on field experiences and feedback.
- Partner with Sales Operations to ensure efficient and ongoing enablement and development of the team.
- Be a role model for Redox’s values and culture.
Required Skills & Experience:
- Technical Expertise: Deep understanding of healthcare technology solutions, including electronic health records (EHR), healthcare information systems, interoperability standards (e.g., HL7, FHIR), and regulatory compliance requirements (e.g., HIPAA, HITECH).
- Leadership and Management: Proven leadership skills with experience managing and developing high-performing teams of solutions engineers, solutions consultants, or technical specialists. Ability to inspire, mentor, and empower team members to achieve excellence and drive results.
- Customer Focus: Strong customer orientation with a deep understanding of healthcare industry trends, challenges, and customer needs. Ability to translate customer requirements into innovative technical solutions that address their unique pain points and deliver measurable value.
- Strategic Thinking: Strategic mindset with the ability to align solutions engineering initiatives with broader business objectives and market trends. Experience developing and executing strategic plans, roadmaps, and go-to-market strategies for healthcare technology solutions.
- Technical Sales Support: Experience providing technical sales support and engaging with customers to understand their technical requirements, demonstrate product capabilities, and articulate value propositions. Ability to communicate complex technical concepts clearly and compellingly to diverse audiences.
- Cross-Functional Collaboration: Strong collaboration skills with the ability to work effectively across cross-functional teams, including sales, product management, engineering, and customer success. Experience driving alignment and collaboration to deliver integrated solutions that meet customer needs and drive business growth.
- Problem-Solving and Solution Design: Proven ability to identify customer challenges, analyze complex technical requirements, and design innovative solutions that address business and clinical needs. Experience leading solution design workshops, conducting technical assessments, and developing solution architectures.
- Project Management: Excellent project management skills with the ability to plan, prioritize, and execute multiple projects simultaneously. Experience managing project timelines, resources, and budgets to ensure on-time delivery and customer satisfaction.
- Continuous Learning and Adaptability: Commitment to staying abreast of emerging healthcare technologies, industry trends, and best practices. Ability to adapt to evolving market dynamics, regulatory requirements, and customer needs to drive innovation and competitive advantage.
- Communication and Presentation Skills: Strong communication and presentation skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Experience delivering engaging presentations, demos, and technical training sessions to customers, partners, and internal teams.
Preferred Skills & Experience:
- 5+ years of management experience in healthcare technology
- 5+ years of experience in a technical customer service or product-focused role
- Understanding of APIs and web service protocols
- Experience with traditional and modern data formats such as HL7v2, C-CDA (CCD, QRDA, etc.), JSON, XML, X12, FHIR, etc.
- Experience with Javascript, Typescript, or other scripting languages (Python acceptable)
- Knowledgeable with cloud technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and or cloud deployment models (AWS, GCP, Azure)
- Able to learn and understand new technical concepts quickly
- Excellent communication and presentation skills; persuasive and concise in presenting complex ideas to both technical and non-technical audiences
- Able to solve problems on your feet
- Expertise in a variety of healthcare workflows
- Healthcare Policy and Advocacy: Familiarity with healthcare policy and advocacy issues, including healthcare reform, reimbursement policies, and industry initiatives. Involvement in industry associations, advocacy groups, and policy discussions can provide valuable insights into emerging trends and regulatory changes impacting the healthcare landscape.
- External Industry Presence: Demonstrated involvement and leadership in external industry organizations, conferences, and forums related to healthcare technology. Active participation in industry associations, thought leadership panels, and speaking engagements showcases a strong industry presence and contributes to the company's reputation as a trusted advisor and innovator in healthcare technology.
Software Platform/Tools Skills:
- Required: APIs, Interface Engines, Jira, Atlassian, HL7, and FHIR
- Preferred: Redox, Salesforce and Jira
$160,000 - $170,000 a year
Compensation: The base salary range for this position is expected to be between $160,000 - $170,000 per year. The Director, Solutions Engineering position is eligible for incentive pay with expected on-target earnings (OTE) of $212,500 a year.
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.
Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:
Benefits & Perks
• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program
• Recognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)!
Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox
As part of our ongoing work to build more diverse teams at Redox, when applying, you will be asked to complete a voluntary EEO survey. This survey is anonymous, we cannot link your application record with your survey responses. - We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and in our Hired Redoxers. We take this data very seriously and really appreciate your willingness and time to complete that step in the process.
We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct
Successful candidates must be eligible to be employed in the US and must reside & work in the continental US.
Thank you for your interest in Redox!
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